Luis Caro

Managing all customer retention activities. Coordinating the process from planning to actual send out of all international retentions campaigns. Leading the CRM, VIP and Outbound International Teams. Working closely with the Global Marketing Director to meet and improve global objectives. Taking initiatives in customer satisfaction via process improvement plans and efficient reporting.

Responsible for training and managing new hires and existing VIP and Outbound teams. Coordinating retention campaigns including planning, execution and evaluation. Sharing sales techniques as well as motivating agents to perform to the best. Analyzing and reporting on VIP activity and Outbound campaigns. Responsible for increasing performance and profitability of the loyalty activity. Cultivating a strong relationship with top VIP players.

Retain accounts by providing a high customer experience during outbound calls. Working to achieve daily and weekly sales objectives and targets. Generating e-mail campaigns and build relationships with High Value Customers. Identify gaps and collaborate with internal Marketing Department in order to achieve sales goals.

Offering prospective students a full range of products and solutions at the educational industry. Providing value added services and dealing with a wide range of individuals. Working to achieve weekly and monthly sales targets.

Daily management of sales campaigns. Leading a Sales Team within a fast paced customer contact environment. Responsible for driving the highest levels of operational performance in order to meet objectives. Proactively developing ways to improve efficiency, quality and general performance.