Luis Montejo

• Acquired over 10 years of experience throughout different areas of the hospitality industry. • Collaborated in 3 LIV Golf tournaments assisting with Super VIP's on a day to day basis. • Demonstrated ability to handle high-pressure situations while providing exceptional customer service. • Ensure VIP guests are provided with a no room for error experience. • Trained new members of staff and ensured candidates are up to standard. • Learned, applied, and taught Forbes Five Star Guideline.

- Delivered onsite and remote IT support for internal infrastructure, collaborating across departments to troubleshoot issues and ensure smooth operations. - IT asset management, AV solution installations, and employee onboarding/offboarding. - Administered and worked across Microsoft Entra, Intune, and 365 environments, G Suite Admin Console, and leveraged Autopilot for streamlined device provisioning. - Used Atlassian Jira for ticket management, project coordination, and driving continuous improvement initiatives across IT services. - Administer enterprise IT platforms including Okta, Microsoft Entra ID, Google Workspace, Rippling, Mosyle MDM, CrowdStrike, and Jira Service Management, managing identity, access controls, endpoint security, and SaaS integrations across the organization. - Manage user lifecycle operations (onboarding, offboarding, and role-based access provisioning), maintaining secure SSO integrations and least-privilege access for internal systems such as GitHub, Jenkins, and other business applications. - Led the migration of 200+ macOS and Windows devices from Mosyle to Rippling MDM, implementing device policies, application deployments, and endpoint compliance standards while providing Tier 3 internal IT support across global teams.

• Utilized various IT systems including Jira Service Management ticketing platform, on-premise and Azure Active Directory, EntraID, Autopilot, and G-suite, ensuring seamless and secure user experiences across platforms. • Managed asset repurposing and disposal for 200+ devices, applying Agile principles to continuously improve inventory management processes, resulting in a 15% reduction in hardware-related costs. • Delivered proactive on-site technical support and consolidated critical documentation, enhancing the uniformity and efficiency of processes. • Collaborated cross-functionally with multiple teams in daily stand-ups, utilizing Scrum methodologies to optimize the onboarding of 10+ employees per month by configuring accounts and provisioning systems, ensuring quick access to critical tools. • Re-imaged and managed 100+ devices using remote device management tools ensuring security compliance and smooth integration across on-premise and cloud environments, aligned with Agile best practices for iterative updates.