Luis Alberto Escobedo Juan

Hello! I'm Luis Escobedo, a Licensed Information Technology professional and IT Analyst with over 4 years of experience. My background is centered on Service Desk operations, providing both on-site and remote support. I hold the DELL TechDirect Certification and maintain a strong focus on user satisfaction and business continuity. Key Skills & Technical Knowledge: Operating Systems: Robust experience with Windows, macOS (since Big Sur), and Linux (Ubuntu). Infrastructure Management: Proficient in Active Directory, MDM systems, and MFA protocols. Tools and Suites: Expertise in Microsoft Dynamics 365 (ERP), Office 365, GSuite, and experience using Jira. Programming/Scripting: Knowledge of Bash / Terminal, Python, and JavaScript. Strategic Achievements and Projects: Operational Optimization: Management of physical and technological inventories, with proven success in optimizing Onboarding processes and regularizing stock discrepancies. Quality and Security (Auditing): Active participation in ISO 9001 and 27001 audits, contributing to key documentation generation and regulatory compliance. Further Education and Professional Development: Cybersecurity: Completed a Cybersecurity Diploma (Jan 2025), where I acquired foundational knowledge in standards, regulations, and digital protection strategies, enhancing my technical and strategic profile in IT. Languages: English level A2 (reading comprehension of technical documentation). Let's connect! I am open to discussing opportunities, sharing ideas, or collaborating on innovation and technology projects.