Ludolph Lennox

As the Product Owner for the home claims platform, I drive the understanding of business needs and guide development. Manage stakeholder relationships to ensure alignment and effective communication throughout the project lifecycle. Focus on value realisation to enhance user experience and operational efficiency within the platform.

Guiding the Agile development team and serving as the voice of our customers. Product Owner for the B2B platform. Develop the product roadmap, scope, and define backlog items. Work closely with the Product Manager and stakeholders (internal/external) to create a product to support the business strategy and customers. Conduct customer interviews to identify and understand business challenges, discover and confirm solutions. Create metrics to monitor success and customer adoption. Adding value to the product and our customers, through continuously improving our product, increasing adoption, and reducing churn/down-sell where possible.

Business Analyst supporting the business on a range of key programs. Main responsibility include supporting the primary health organisation to measure and manage quality health targets and outcomes through data analysis, data quality assurance and data insights and visualisations. I setup a CRM solution and am the account manager and administrator for the CRM solution. I frequently interact with the Client Facilitator at BPAC regarding BPAC tools used at our practices. As a member of the Knowledge Management team I have experience working with software such as SSRS, SSIS, SQL, Tableau, MS Office and Power BI.

Working as a Business Analyst with a professional development and leadership team enhancing Sonata, a next-generation wealth management solution, capable of supporting investment, wrap, pensions and life insurance products across multiple distribution channels. My primary role as an agile Business Analyst was to gather business requirements for enhancing the web capabilities of Sonata, perform user acceptance testing, develop training material and user guides, ensuring the solutions provided to the end client perfectly matches the business requirements of the client.

Provide application support to Sanlam Trust. Responsible for user account management, data integrity and data fixes on SQL databases and other applications. Analyse new business requirements, compile and complete specification documents, test new functionality, compile implementation documents and provide training to the users, ensuring good communication and business practice, handling the full SDLC (Software Development Life Cycle). Responsible for business process management (compiling business processes on MS Visio and ARIS Business Designer 7.2), addressing business problems, and identifying business needs, improving productivity and promoting good business practices. Build and execute SQL queries to update and extract data, compile reports to management and operational management. (ETL) Responsible for building relationships with the end users, vendors and other external parties promote and ensure good client service. Maintain, customize and update MS SharePoint 2010 sites for Sanlam Trust business units.

Provide system and project support to SIM Distribution Support, Sanlam Financial Advisors and Sanlam Broker Services divisions. User account management and data updates. Compile and complete new requirement and specification documents for implementing enhancements and changes to the existing application used by these distribution business units. Responsible for business process management (compiling business processes on MS Visio), addressing business problems, and identifying business needs, improving productivity and promoting good business practices. Act as subject matter expert on Employee Benefit projects. Team leader responsibilities and primary link between IT and Business. Develop Business Cases, functional specifications, training and enhancement documents, ensuring good communication and business practice, the full SDLC (Software Development Life Cycle). Provide assistants and input to the team member’s day-to-day functions and review specification documents. Responsible for training the trainers and end users. Write SQL queries for extracting data from the Database. Building relationships with clients and end users, promoting and ensuring good client service.

Day to day management of production team of approximately 20 employees who are responsible for the annual cost and rate calculation of Pension Funds, Provident Funds and Group Risk Schemes. Interview candidates and appoint new employees. Responsible for setting targets and contracting with employees. Capture and manage Contracts using SAP (Manager Self-service) Manage department budget and coordinate and report on EB New Business (5 departments) budget’s. Build relationships with clients, employees, Sales Force and Administration Departments. Co-responsible for implementing Sanlam Employee Benefit’s Strategic plans. Responsible for providing management information to: Senior Management, Exco, EB Product Owners and Administration departments.

Project Management Overview The Concept Phase The Develop Phase Project Execute and Finish Phases

Introduction to Management Management Tools Strategy Leading

This short course was an introduction to Digital Forensics. This course was hands on, going into the practical side of Digital Forensics, not the cyber law aspect.