Lucy W.

Vensure and Solvo Global operate under the corporate umbrella of Onsource. #PEO || HCM || BPO || ASO || Staffing Solutions ||Sales Recruitment I build and maintain a steady pool of qualified talent for Vensure and Solvo My responsibilities: •Talent mapping, market research, and proactive sourcing. •Building long-term talent pools for current and future roles. •Conducting initial outreach and light qualification. •Using sourcing tools, Boolean search, and talent intelligence platforms. •Tracking market trends and competitor hiring activity to inform sourcing strategy. •Creating job postings and targeted outreach campaigns (e.g., email sequences, talent attraction messaging).

Training to become a Junior Scheduler and Recruiter in homecare, with hands-on experience in real scheduling and recruitment workflows. I am learning key healthcare concepts, terminology, relevant U.S. regulations, scheduling best practices, and caregiver recruitment for the U.S. market. I am also gaining practical experience using the scheduling tools AxisCare, ABS, and WellSky.

Being part of the Customer Experience team that saw the company's inception from the ground up gave me firsthand insight into building strong customer relationships and understanding the full customer journey, from onboarding to support. Working at this one-of-a-kind fintech company deepened my understanding of financial inclusivity and gave me hands-on experience with how fintech solutions work in real-world settings. My roles were; Responding to inbound calls to address customer inquiries and provide support. Making outbound calls to onboard and guide new customers. Utilising Zoho CRM to manage customer interactions across social media platforms. Handling customer escalations and resolving tickets efficiently. Assisting customers with basic troubleshooting and issue resolution. Collecting customer feedback and translating it into actionable improvements and meaningful touchpoints to enhance the overall user experience.

Collaborated on a short-term proof-of-concept campaign to evaluate lead generation strategy and appointment-setting viability Scheduled client appointments with accuracy and professionalism, supporting lead conversion efforts across time zones Conducted targeted lead mining using defined criteria to identify qualified prospects for outreach

This experience deepened my understanding of e-commerce, especially the challenges and logistics involved in running an efficient online business. Handled high-volume inbound and outbound calls, assisting with orders, troubleshooting, and account inquiries while meeting KPIs and SLAs. Monitored customer interactions, escalating complex cases to management for quick resolution and minimal service disruption. Maintained accurate inventory records and supported stock processes to ensure timely order fulfilment. Delivered in-person customer support for package pickups, product guidance, and complaint resolution with professionalism. Assisted customers in assembling and testing electronics, providing technical support to enhance satisfaction scores. Generated customer service and sales reports, tracking KPIs, analysing trends, and recommending operational improvements. Participated in sales campaigns, upselling relevant products and promotions to boost revenue while maintaining service quality.

This was a Freelance Role; I did the following tasks; Labelled 3D LiDAR data for both static and dynamic objects. Collaborated with a team to sort through three LiDAR datasets, identifying noisy and inaccurate data to ensure high-quality inputs for annotation. Reviewed annotated LiDAR datasets to confirm bottom Z values were accurately generated and aligned with project specifications. Reviewed 2D segmented data to ensure all labels were correctly applied. Identified and corrected stray pixels to improve overall annotation quality. Performed 2D video annotation, text annotation, polygon, and bounding box annotation.

Transcribing Audios

Virtual Assistant Certification