Lucy H.

- Daily advice and guidance to line management on employee relations issues. - Daily advice and guidance to employees regarding terms and conditions of employment and benefits. Managed flexible working applications, maternity and paternity leaves. - Issued offer letters, contracts of employment, pension auto-enrolment and benefits packages. Ran credit checks, sanctions screening and referencing. - Used the SuccessFactors HR system for; recruitment, maintaining accurate employee records, entering employee changes and compensation adjustments ensuring adherence to the approval process. - Managed the onboarding of new employees through the induction process. - Supported the UK Recruitment process to ensure a fair and consistent approach through competency based interviewing and advice on suitable assessment tools. Provided interview skills coaching for managers. - Supported the Performance Management system and monitoring completion of mandatory training requirements. - Produced monthly HR management reporting; headcount, HR metrics, open positions and reports for finance. - Maintained accurate employee records and ensuring compliance with global audit procedures and any legal obligations which govern the HR function. - Prepared supporting data for payroll processing. - Managed the company car leasing process. - Managed terminations and leaver checklist including conducting exit interviews and collating necessary data for reporting. - Maintained the HR policies and procedures updating where necessary to support the business.

Representing students views and providing feedback to lecturers at regular meetings.

- Supported the administrative process for; new hire inductions, probationary period reviews, employment references and credit checks, absence reviews, medical reports, pension auto-enrolment, payroll information, benefit entitlement, offers and contracts of employment. - Provided support to business managers and employees on personnel issues including employee relations, recruitment, payroll and benefits. - Supported the recruitment and selection of internal and external hires to ensure the right people are hired for the right roles, effectively managed interview schedules and any related communications to candidates including providing unsuccessful candidates with feedback. - Responsible for contractor management e.g. preparing contracts, invoices and the contractor onboarding. - Supported the monthly headcount and recruitment reporting process and maintained accurate HR records. - Successfully designed a Recruitment Brochure and Careers Fair Banner for the company. - Systems used: Success Factors (Employee Database used for Recruitment, Payroll, Talent Management and Training and Development), Kronos (Holiday system), SAP (Invoice systems), Microsoft Office (Excel, Office, PowerPoint), SHL (Collections system), Webex (Video Conferencing). May – June 2020: Credit Representative at Opel Vauxhall Finance (3 Days per week during the Covid-19 pandemic alongside HR role) - Provided telephone support for customers in need of payment holidays and payment arrangements. - Performed account reviews to identify delinquent accounts. - Received commendation from the Managing Director for consistently exceeding daily call targets.

Employed in a telephone advisory capacity to aid students with their university applications and A-Level Results Day.