Lucy Burgoyne

- Work closely with clients to understand business goals and technical requirements, guiding them through proposals and ensuring AV solutions align with their vision. - Participate in on-site walkthroughs to assess project scope, technical needs, and potential challenges, then develop clear scopes of work for both clients and AV installers. - Manage large project budgets while coordinating with design engineers and AV teams to deliver high-quality systems; maintain organized, accurate proposals and documentation in D-Tools. - Stay current with evolving AV technology by attending product demos and exploring solutions that enhance conference rooms and workspace environments. - Capture detailed meeting notes and action items during client and internal meetings to keep projects aligned and moving smoothly.

- Collaborated with project managers, clients, and senior audio-visual specialists to understand project scope, timelines, and budget constraints. - Gathered critical information on equipment needs, installation requirements, and labor costs to support accurate project planning. - Prepared clear and comprehensive AV submittal packages to help clients fully understand project specifications. - Participated in client calls, taking detailed notes to ensure accurate documentation and effective communication throughout each project.

Created a friendly, inviting atmosphere for guests and worked closely with the team to keep operations running smoothly. Addressed guest concerns promptly to maintain high satisfaction.

Increased sales by connecting with customers in a proactive, helpful way and applying detailed product knowledge to support their purchasing choices.