lucy nairn

buyer services support team leader

About

I am very hardworking, punctual, and aspiring person. I work well on my own and use my initiative to my own or a team’s advantage. I’m very determined and ambitious person and will always meet or beat a deadline if given whilst going above and beyond to excel at targets and KPI’s. I’m known for pushing myself to obtain new skills and experiences in all areas of my professional career and my ambition drives me to gain as much information and new skills as possible in order to use this for personal development which in turn is very important to me. I am not afraid to ask a question if and when required and I have an urgency to get a job done well and to its full potential. I have learnt very valuable lessons throughout my career and I strongly believe that this is the basis for my power to succeed.

Country

united kingdom

City

west yorkshire

Industry

automotive

Skill

account management, marketing, customer service, management, crm, sales management, new business development, sales, team leadership, team management, training, leadership, insurance, microsoft office, microsoft excel, powerpoint, campaigns, campaign management, salesforce.com, negotiation

Experience

team leader

one call insurance ltd.

2009-8 - 2013-1 · 3 yrs 6 mos

floor manager

mcdonald's corporation

2005-3 - 2008-9 · 3 yrs 7 mos

To ensure my area ran smoothly and customers were served promptly with a high standard level. To ensure that all health and safety measures were met, money handling (cash up tills and safe) and to ensure the building security standards were met.

buyer services representative

manheim auctions

2013-10 - 2014-4 · 7 mos

Within this role I tele marketed franchised dealers with upcoming auctions throughout the Manheim Group whilst producing a pre sale marketing reports to show the documented feedback. Within a short time I was assigned extra responsibilities by my manager and assigned to train new starters, liaise and coordinate our group buyer blitz gatherings, and promote all of Manheim’s products and services. With my responsibilities I designed and created a training pack to allow any new starter to be more self-sufficient to ensure that the training timescale was more effective for the business. I also took it upon myself to implement a record to track the outcome of every Franchise Auction held at Manheim, thus giving us the data to analyse and track buyer patterns.

campaign coordinator

manheim auctions

2014-12 - Present · 11 yrs 10 mos

I support the Buyer Services Delivery Manager in the development of buyer campaign strategies for the Manheim Remarketing UK group. To do this I partner with the analytics & marketing team to develop and launch a robust buyer campaign built and reported on within SalesForce CRM tool. I support and develop campaigns across all areas of the business including Franchise dealers, National buyers & Car Supermarkets. I help design and execute targeted new buyer campaigns focused on identifying prospects, account opening, and buyer activation. I document all campaign strategy, tactics, and reporting within SalesForce and present this to key stakeholders within the company.

buyer services assistant

manheim auctions

2014-4 - Present · 12 yrs 6 mos

My role is to analyse and coordinate our auction process, manage stock going through in order to build a campaign and attract the most suitable buyers to specific vehicles entered in by major Vendors. I work very closely with our marketing team to document campaigns, projects and operational processes to ensure that our buyers or any customers of Manheim receive the first class customer service they deserve. My daily duties include face to face and telephonic customer service, sales negotiation and buyer development. I have also been very lucky to be asked to be part of a UK team to launch and develop a new computer system which will improve productivity immensely.