Lucy Holmes

• Provided excellent customer service and made sure to reach and enhance customer’s high expectation of the store at every opportunity • Trained on product knowledge to ensure I was able to capitalise and maximise on every selling opportunity given, as well as personalise the experience for each and every customer • Made sure visually that the store held up to its high standards by ensuring visual displays, merchandising and cleanliness met standards

• Assisted the PR team with daily call-ins and in-store appointments with Press, Celebrities and Influencers, as well as managing gifting in line with given briefs and ensuring these were sent out correctly and on-time • Worked closely with the Influencer Executive on large gifting projects in line with company focuses, as well as the monthly Influencer Programme which saw products sent out to 8 different Influencers bi-monthly • Monitored publications daily to compile weekly coverage reports for the team, as well as the wider business • Managed the budget for two of our suppliers, communicating this monthly with the team • Managed the Intern Programme, managing multiple interns at once, making sure they fully understood the PR team functions and their role, as well as putting through expenses on Concur • Worked with the Press Assistant to manage and update PR Shots, compiling weekly reports for the team as well as iHeart to compile online image banks

• Provided excellent customer service and made sure to reach and enhance customer’s high expectation of the store at every opportunity • Trained on product knowledge to ensure I was able to capitalise and maximise on every selling opportunity given, as well as personalise the experience for each and every customer • Made sure visually that the store held up to its high standards by ensuring visual displays, merchandising and cleanliness met standards

• Trained Kid’s Shoe Fitter and worked during the Back to School Season selling and fitting shoes • Cleaning and restocking the kid’s floor • Working as part of a team to meet individual and group targets for the season