Lucy Anna K.

Managing client expectations by overseeing the customer journey from the first point of contact of creating quotes for spare parts and machines and processing orders, all the way to using SAP management software to run all aspects of the day to day business. Whilst completing other administration tasks such as actioning emails and phone calls, checking the progress of orders and raising invoices.

Working at a global business, Lifelab Testing, allowed me the opportunity to develop upon my sales process knowledge and customer relationship management. This role enabled me to explore converting Business Partner Leads into Sales Opportunities for Lifelab testing whilst working with a wide range of teams from the Scientists to the Customer Service Team and Management. I actively worked independently and effectively within a team, being able to work under my own initiative to develop and gain new experiences/skills.

My role as a team leader allows me to support my team members to achieve their targets, giving them guidance how to achieve sales. I effectively built long-standing relationships with customers by providing an excellent service, resulting in loyal clientele. Examples of other skills I explored in this role: - Extensive product knowledge allowing me to recommend suitable products for customers concerns, whilst ensuring that their experience is personal and enjoyable. - Capable at compiling and relaying figures, all whilst adhering to the NYX’S administration guidelines. - Working as part of team not only with my team members but working with Boots to ensure the counter is achieving exceptional standards as well.

- Worked collaboratively with clients to deliver retailer support strategies with the aim of improving availability, visibility and compliance whilst driving retail sales. - Gave presentations in meetings, pitching projects, developing my public speaking skills greatly. - Became adept at creating and managing briefs for clients, whilst sticking to strict timelines and targets, ultimately driving my ambition. - Carried out general administration duties, including answering phones, maintaining files, assisting with accounts and filing documents both electronically and print.