Lucky Gupta

• Handled the tasks of serving as the first point of contact to prospective partners and clients. • Participated in key meetings with clients including requirement sessions, providing key solutions on commercial/tax related queries. • Analyze client's business requirements and processes through document analysis, interviews and work flow analysis. • Identify case issues and evidence needed, based on analysis of charges, complaints, or allegations of law violations. • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes. • Identify and reconcile errors, troubleshooting and clients queries and data to ensure accurate business requirements. • Conducts training to team members for effective work productivity. • Design, evaluate, recommend, and approve changes of forms and reports. • Analyze data gathered and develop solutions or alternative methods of proceeding.

• Business Analyst involved in system integration, implementation and Divestment projects. • Performed UAT Responsibilities in various project. • Defect management and triage. • Worked in a successful implementation of the SAP and HRIS (Oracle) Migration Project which involved migration of 70K employee. • Strong areas are: a) Gathering and Eliciting business and technical requirements, b) Drafting EUPs and conducting system/business testing. • Attending Change Review Board (CRBs) meetings. • Defining interface requirements by writing requirements and functional specification documents. • Conducted workshops and meetings for requirement gathering. • Performed Analytical functioning such as UAT Plans and Strategy documents.

• Created plans and communicated deadlines to ensure projects were completed on time. • Used coordination and planning skills to achieve results according to schedule. • Collaborated with all the 3 Business Units , conducting rigorous data analysis, using SQL queries for data extraction and modelling data to achieve a successful Business Score Card for Business analysis monthly. • Proved successful working within tight deadlines and fast-paced atmosphere. • Provided support to consumers using Electronic Billing System (EBS) software . • Worked closely in enhancing, managing and development of EBS software.