Lucia Zaglio Turcatti

General Manager @ American Airlines

About

Experienced and people-driven leader with a strong background in airport operations and customer-facing environments. I lead with integrity, transparency, and a focus on safety, efficiency, and operational excellence. My approach combines strategic thinking, hands-on execution, and a deep commitment to teamwork and collaboration. I thrive in dynamic, fast-paced environments where adaptability, clear communication, and sound decision-making are essential. Known for building strong relationships, mentoring teams, and navigating complexity with calm and focus. Passionate about continuous improvement, I embrace change and foster inclusive work cultures that drive results, innovation, and long-term success.

Country

City

Spain

Industry

Airlines/Aviation

Skill

Innovation, Driving Results, Championing Change, Decision-Making, Teamwork and collaboration, Development of self and others, Valuing diversity, Team Leadership, Safety and compliance, Customer Service

Experience

General Manager

American Airlines

2017-9 - Present · 9 yrs 1 mo

Barcelona, Cataluña, España

Country Manager

American Airlines

2009-12 - 2017-8 · 7 yrs 9 mos

Montevideo, Uruguay

Responsible for Sales and Operations for American Airlines in Uruguay, delivering approx. double in revenue in 7 years, Management of a team of over 26 company employees and more than other 26 contractors. Experienced Airline professional with more than 17 years of experience in developing both high performing Sales and Airport teams, collaborating in the implementation and elaboration of impactful and successful programs, and managing multiple areas within Uruguay. - Grew by doubling Uruguay sales in 7 years. - Achieved increase in revenue, driving record profitability and resulting in the highest number for Uruguay, acquiring the size of Peru in terms of revenue within the region with only a daily flight. - Developed Uruguay from a connecting market to a profitable non-stop market, being the only carrier that offers non-stop service to the US. - Maintained company competitive by closely monitoring OA activities and practices. Maintained open lines of communication with LAC Sales and RM. - Built up relationship with Airport Concessionaire to maintain company leading position among OA. Company embraces change and technology. - Worked with Uruguayan Tourism authority very closely to drive awareness in foreign markets, resulting in tourism traffic increase - Have performed successful co-advertising campaigns in MIA promoting our non-stop flight as the main carrier. - Led Community Support Activities like Public School Visits to aircraft coordinated along with Ministry of Education and Airport Concessionaire; INTEL-ISEF Premier global science event.