Luciana De Oña

- Attend weekly meetings to plan and oversee ISAB event logistics, brainstorming ways to expand the board’s reach through creative and engaging events for international students to have the mentorship and professional development necessary to succeed - Handle the board’s finances and ensure the funds necessary to plan and run each event are secured

- Analyzed Central America’s financial institutions' statistics to compare BAC with relevant peers in the region, assessing the bank’s performance and market share evolution over the last 5 years - Summarized results in Excel spreadsheets to present to finance team’s leaders, including metrics such as capital adequacy ratios and ranking of assets, liabilities, and loan portfolio size of the region’s top banks

- Developed soft skills within Amazon’s customer service department by helping ~30 customers per day with a great number of inquiries in the retail segment - Quickly learned to manage Amazon’s internal customer service platform in order to assist customers in a diligent and efficient manner