Lucia Morales

Full cycle recruitment for Summer, Fall and Winter Internships across: Investment Banking, Corporate Banking and Global Markets (Sales & Trading and Tech) Assists three senior recruiters with administrative tasks, talent acquisition solutions, and ad-hoc projects, i.e., interview schedule coordinating, shared Inbox management, Change and Strategy Management and implementation, created information Decks to be presented at student events Processed invoice payments for Charitable Sponsorships and Scholarship payables for alignment amongst stakeholders

Worked in Talent Acquisition for CP&BB line of business, specialized in weekly Diversity, Equity, and Inclusion initiatives over the span of 14 weeks Assisted with job posting; screened, interviewed, and selected applicants for virtual career fairs through exploratory conversations; provided guidance on next steps for candidates and built connections with recruiters Experience with HRIS Systems: Workday; Phenom People Pipeline. Collaborated on the Campus Student Experience Social Squad Team as a Social Squad Captain; planned and executed a combination of 8 virtual and in-person team-building events for myself and fellow interns Operated in alignment to BMO’s Ambition 2025 goals: “Digital First” (Outlook calendar planning, setting up MS Teams Meetings, virtual career fairs and interviews, etc.); “Winning Culture” (DE&I initiatives; the Newcomer’s Talent Program and Indigenous Talent Career Fairs and recruiting)

Accountable for processing and coordinating 30-40+ Automotive Finance contracts daily with focus on Risk Management Principles Provided exceptionally prompt customer service when resolving client inquiries and fostered high level of customer loyalty by building strong relationships with customers and underwriting team Created daily reports reviewed by the Senior Manager and Client Service Team and developed three (3) training guides for new hires via Microsoft PowerPoint and Word

Administered professional and friendly service for 60+ customers daily; 20+ via e-commerce Designed a pleasant and positive experience for customers to promote sales of up to $2000 daily Assisted with merchandising of store-front displays to reflect corporate marketing campaigns

Lead and supervised a team of 8-10 staff members to set up daily golf operations and special events; directed staff members and organized work tasks Developed professional relationships with club members to improve services Responsible for various administrative duties and assistance to the management team, including Health and Safety Training for leadership position

Managed 8-10 sales associates; Planned daily tasks and schedules for front-end sales associates Managed cash transactions and payments Completed opening and closing operational and bookkeeping procedures

Social Sciences, French and Italian.

Courses of Study: Recruitment and Selection Organizational Behaviour Human Resources Planning Employment Law Compensation Pension and Benefits Training and Development Employment Relations Human Resources Management Finance Occupational Health and Safety