Lucía Castiglioni

- Lead a global team managing compensation processes across the organization - Process 5,000+ bonuses monthly across multiple business units - Improved processing and response times by ~90% through a follow-the-sun model (24/7 coverage) - Act as primary stakeholder contact for sensitive compensation matters - Ensure SLA compliance and continuous process improvement

- Led a team of 18 across 8+ countries in LATAM - Delivered 1,000+ devices (laptops and phones) monthly across the region - Ensured device delivery within less than 2 weeks to any city - Established new warehouses and distribution centers improving logistics and scalability - Reduced operational errors by ~95% - Increased warehouse security compliance to ~99% - Managed end-to-end operations including onboarding, logistics, and technical support - Delivered KPI reports to senior leadership

Main Tasks: - Lead a team of 20 analysts. - Service seven SSA countries, working under agile methodologies. - Coordinate the development of reconciliation of Scanning alerts (scans installed on devices) and Compliance (product licensing), the PreAquisition task (purchase of SW and HW both IBM and external customer) and RIT (Maintenance Renewals). And the HW task (Assests tracking). - Main point of contact for Account Focals and first line Managers.

Main Tasks: - Lead a team of skilled analysts. - Support customer in the seven SSA countries, Brazil and Mexico and provide resolution of SW Scanning (scans installed on machines) and SW Compliance (product licensing) alerts. - Identify and solve highly complex problems in the most efficient way. Manage internal audits. - Work on continuous improvement of the provided service level. - Be the contact reference for the Customers Focals Point and 1st line Managers.

Main Tasks: - Organize and assign tasks to the audit team, being a reference for doubts during KCO audits. - Main Consultant on software reconciliation for Distributed and Mainframe platform. - Train new recruits. - Seek solutions to different problems with customers over the phone. Drawing up work procedures. - Manage assets for U.S. customers. Software Reconciliation for U.S. customers.

Main tasks: - Process all customer requirements according to the standards proposed by the customer and IBM. - Maintain constant communication with the customer and suppliers (answer frequently asked questions about orders, communicate estimated dates of goods delivery dates). - Monitor customer requirements and make all necessary updates. Create, modify and cancel requirements. - Match orders from their initiation until the invoice is paid. - Handle all procedures and paperwork necessary for the return of goods to the supplier. Solve issues with the invoice reconciliation team and provide them with the corresponding resolution. - Request missing invoices from suppliers.

Main Tasks: - Verify that the invoices provided by the supplier match whit the customer order so that there are no inconveniences in the payment. - Verify part numbers, prices and product descriptions. Check reports to make sure there are no outstanding items. - Comply with SLA the terms of time decreed in the agreements between IBM and the client.