Lucas Carvalho

Supply Chain, Procurement and Operations management: – Lead procurement operations, including strategic sourcing, supplier negotiations (spot and long-term contracts), and tender management, ensuring optimal terms and compliance with corporate standards. – Coordinate import processes, assuring regulatory compliance and efficient customs clearance to support operations and sales. – Oversee MRO, CAPEX, and OPEX procurement activities, aligning with operational needs and budgetary targets. – Collaborate closely with Finance to monitor cash flow, analyze cost structures, and ensure procurement decisions support margin improvement and financial performance. – Drive cost-saving initiatives through sourcing strategies and process optimization, delivering measurable impact on profitability. – Manage the full Source-to-Pay cycle, ensuring transparency, compliance, and operational excellence. – Track and report KPIs to assess performance and support data-driven decision-making. – Analyze supply issues, identify root causes, and implement corrective actions and improvement plans to optimize efficiency. – Guarantee procurement efficiency across post-order and logistics processes, ensuring timely delivery and cost control. – Ensure implementation of procurement guidelines, policies, and quality assurance standards. – Collaborate cross-functionally with Sales, Operations, and Finance teams to align objectives and enhance overall performance. – Implement continuous improvement initiatives to enhance agility, reduce lead times, and improve inventory management. – Promote logistics efficiency and cost control, achieving measurable reductions in operational expenses. – Engage and motivate peers to optimize processes and align with organizational objectives. – Actively contribute to ESG and compliance projects, aligning sustainable practices with corporate goals.

Supply Chain and Procurement Management: - Supplier Negotiation: Handled both spot and contract negotiations, ensuring optimal terms and fostering strong supplier relationships. - MRO, CAPEX, OPEX: Managed activities efficiently. - Savings Achievement: Implemented cost-saving initiatives that resulted in significant financial savings for the organization. - Cross-Functional Collaboration: Interfaced and collaborated with Sales, Operations, and Finance teams to align objectives and enhance performance. - Demand Management: Ensured timely follow-up and resolution of demands. - Source to Pay Process Management: Managed the end-to-end source to pay process, ensuring compliance and efficiency. - Continuous Improvement: Implemented continuous process improvements, enhancing agility and ensuring compliance with policies. - Logistics Efficiency: Focused on logistical efficiency and cost control, achieving significant cost reductions. - Team Motivation and Engagement: Motivated and engaged the team and peers to optimize processes and align them with group objectives. - Import Process Management: Coordinated import processes, ensuring compliance with regulations and efficient handling of customs procedures. - Supply Chain Optimization: Enhanced supply chain operations, focusing on reducing lead times and improving inventory management. - Process Enhancements: Led and promoted various process improvements, resulting in increased efficiency, cost savings, and better compliance with policies.

Supplier Management and Procurement: - Strategic Coordination: Supplier management and quotation processes for various categories, ensuring efficient procurement for the vessel fleet and shipyard. - Budget Analysis: Conducted detailed budget evaluations, ensuring optimal cost-benefit and resource optimization. - Competitive Negotiation: Successfully negotiated prices, delivery times, and payment terms, establishing advantageous partnerships with suppliers. - SAP Expertise: Utilized advanced SAP systems for procurement management, ensuring data accuracy and integrity. - Proactive Follow-up: Continuously monitored and managed deliverables, ensuring timely fulfillment and quality of supplied products.

In charge of Customer Services and Service Operations - Brazil: - Customer Support: Provided support to clients across Brazil and South America, ensuring their needs were met efficiently. - Supplier and Subcontractor Relations: Organized and negotiated with strategic suppliers and subcontractors, managing procurement and supply chain activities. - Process Improvement: Implemented enhancements in service flow, pricing policies, and profit margins, optimizing operational efficiency. - Cost Review and Approval: Reviewed and approved service orders and project costs, ensuring financial accuracy and accountability. - Logistics and Organization: Involved in the logistics and organization of service deliveries, coordinating effectively with the technical area, sales team, and international branches. - Administrative Duties: Managed departmental administrative tasks, including the receipt and validation of supplier invoices, as well as the control of indirect costs. - Subcontractor and International Liaison: Managed subcontractors and facilitated interactions with overseas branches to streamline operations and communication. - Billing Management: Oversaw billing processes, ensuring accurate invoicing and timely payments. - Team Leadership: Managed a diverse and dynamic team, promoting a culture of collaboration and high productivity.

Services Management and Customer Support: - Quotation Preparation and Approval: Prepared and approved quotations for products and services, ensuring accuracy and competitiveness. - KPI Monitoring: Monitored key performance indicators (KPIs) to ensure targets were met and maintained. - Comprehensive Feedback: Delivered detailed feedback on commercial, technical, and quality matters, promoting ongoing improvements and excellence. - Customer Support: Offered dedicated support to national and international clients, coordinating services across South America. - Logistics Coordination: Managed the logistics of service attendances in South America, ensuring timely and efficient operations. - Supplier Negotiation: Negotiated with suppliers for the subcontracting of services, securing favorable terms and high-quality outputs. - Cost Review and Approval: Reviewed and approved service orders and project costs, ensuring financial accuracy and accountability. - Billing and Credit Management: Handled invoicing processes, ensuring financial transactions were smooth and transparent.

Technical Services Proposals and Administrative Coordination: - Service Proposal Development: Created detailed proposals for technical services, ensuring clarity and comprehensiveness to meet client needs. - Negotiation: Engaged in negotiations with clients and suppliers, achieving favorable terms and fostering strong business relationships. - Logistics and Organization: Involved in the logistics and organization of service deliveries, coordinating effectively with the technical area, sales team, and international branches. - Administrative Duties: Managed departmental administrative tasks, including the receipt and validation of supplier invoices, as well as the control of indirect costs. - Billing and Material Control: Responsible for billing services rendered and managing the control of third-party materials sent for servicing. - Customer Services Coordination: Coordinated the services and deliveries for national and international clients to Brazilian ports, ensuring compliance with applicable legislation and internal policies. - Subcontractor Management and International Liaison: Managed subcontractors and facilitated interactions with overseas branches to streamline operations and communication. - Sales Team Support: Provided comprehensive support to the Sales team, enhancing customer satisfaction and operational efficiency.

Coordination of Deliveries and Asset Rental Management & Customer Services: - National Delivery Coordination: Managed deliveries across Brazilian territory, ensuring timely and accurate fulfillment of client demands. - Asset Rental Business Management: Promoted and managed the asset rental business for local customers, overseeing contracts and ensuring the satisfaction. - Financial Reporting and Billing: Handled billing processes and prepared detailed financial reports, ensuring transparency and accuracy. - Supplier Relations: Maintained and nurtured relationships with suppliers, ensuring reliable and efficient service provision. - Client Services and Deliveries Coordination: Coordinated services and deliveries for both national and international clients to Brazilian ports, ensuring compliance with applicable legislation and internal policies. - Subcontractor and International Liaison: Managed subcontractors and facilitated interactions with overseas branches to streamline operations and communication. - Sales and Operations Teams Support: Provided support to Sales and Operations teams, enhancing customer satisfaction and operational efficiency.

Coordination of Customer Services and Deliveries: - Service and Delivery Management: Coordinated services and deliveries for both national and international clients to Brazilian ports, ensuring compliance with applicable legislation and internal policies. - Subcontractor Coordination: Managed subcontractors to ensure efficient and effective service delivery. - International Liaison: Facilitated interactions with overseas branches to streamline operations and communication. - Sales Team Support: Provided comprehensive support to the Sales team, enhancing customer satisfaction and operational efficiency.

Proposal Preparation and Client Support: - Proposal Development: Crafted detailed and compelling proposals to meet client needs. - Customer Support: Provided top-notch support to clients, ensuring their requirements and concerns were addressed promptly. - Cross-functional Collaboration: Acted as a key liaison between the Sales and Operations teams to ensure efficient service delivery and customer satisfaction.

Tax Consultancy and Outsourcing Services: - Collaboration with Market Leaders: Delivered tax consultancy and outsourcing services to industry giants such as Lojas Americanas S/A and B2W Digital. - Fiscal Management: Efficiently managed accessory obligations within clients' finance and tax departments, including the generation and validation of electronic files and fiscal books. - Strategic Project Collaboration: Contributed significantly to projects aimed at identifying tax credits (ICMS) and ensuring compliance with evolving tax legislation. - Legislative Monitoring: Actively tracked relevant legislation, ensuring clients' compliance and optimizing the use of available tax credits. - Complaint Resolution: Successfully managed and resolved complaints submitted to the São Paulo State Finance against B2W Digital within the Nota Fiscal Paulista program, enhancing customer satisfaction and compliance.

Legal Support and Administrative Services: - Defense Preparation: Provided support in drafting defenses for legal actions, ensuring comprehensive and robust legal arguments. - Consumer and Regulatory Affairs: Delivered accurate and timely information to consumer protection agencies and regulatory bodies, maintaining compliance and transparency. - Case Management: Monitored and tracked ongoing legal cases, ensuring up-to-date case statuses. - Administrative Services: General administrative tasks, contributing to the smooth operation of the legal department.

MBA Executivo em Logística e Cadeia de Suprimentos.