Lucas Anderson

Senior Vice President Digital Partner Solutions @ ResultsCX

About

A proactive and dynamic leader with significant organizational and problem-solving skills that strengthen the performance of any forward-looking organization. Expert on project methodologies, organizational culture, contact center strategies, relationship management, and implementing information technologies that enhance client satisfaction. Broad experience and success in solution design, program implementation, strategic orientation and operational efficiencies of business services on an international scale. Specialties: Enterprise Sales Complex Project Management PMP Certified Strategy Development & Implementation International Service/Sales Solution Design & Implementation M&A Search, Selection, and Integration Strategy Government Funding Fortune 500 Customer Relations BPO Industry Analytics & Best Practice

Country

United States

City

Castle Rock

Industry

Information Technology & Services

Skill

Outsourcing, PMP, Integration Testing, Call Center, BPO, Process Improvement, CRM, Vendor Management, Workforce Management, Call Center Development, Contact Centers, Operations Management, Cross-functional Team Leadership, Management, Strategy, Leadership, Project Management, Budgets, Lead Generation, Service Delivery

Experience

Senior Vice President Digital Partner Solutions

ResultsCX

2022-1 - Present · 4 yrs 9 mos

Enjoying leading a brilliant team of innovators to deliver digitally enabled and AI-powered solutions to high-value brands, as well as establishing channel partner relationships that compliment that mission.

Vice President Strategic Partnerships

ResultsCX

2020-4 - 2022-1 · 1 yr 10 mos

Responsible for establishing partnerships across multiple geographies and technology enabled services. Deep understanding of digitally transformative strategies for entire organizations including internal and external stakeholders. Special expertise in the application of AI, enterprise analytics, automation and the iterative cultural mindset necessary to thrive.

Founder & Partner

COcollaborate LLC

2012-6 - Present · 14 yrs 4 mos

Castle Rock, Colorado

Focusing on both business 101 as well as digital strategy and solutions. Special focus on leveraging synergies in the unique Colorado investment, technology and business ecosystem. Projects include: block-chain applications to supply-chain opportunities, which often includes data and value transfer elements; marketing and marketing operations optimization utilizing Big Picture Marketing principles; corporate structure and M&A decision framework and strategy.

Vice President Customer Engagement

Startek

2011-10 - 2020-3 · 8 yrs 6 mos

Greater Denver Area

Responsible for establishing phenomenal client relationships. Specializing in Vested Outsourcing principles and solution design that achieves exceptional brand-engagement for my clients. Leveraging applied social-science to optimize machine learning and AI enabled automations that increase brand capital, CX & EX.

Senior Director Corporate Development

Startek

2009 - 2011-10 · 2 yrs

Lead merger and acquisition activity and strategy development for StarTek globally.

Senior Director International Operations

Startek

2008-4 - 2010-9 · 2 yrs 6 mos

Lead the development of new geographical expansion activites into Latin America and the Philippines. P&L responsibility for operations located in those geographies after implementation which included over 1000 employees.