Lucas Matsukura

Mobile & Web Consultant @ caaqui

About

Experienced Customer Specialist with a demonstrated history of working in the computer software industry. Strong support professional skilled in Microsoft Excel, Microsoft Word, Strategic Planning, Microsoft Office, and Social Business.

Country

Brazil

City

São Paulo

Industry

Computer Software

Skill

Relationship Development, CSM, Customer Segmentation Strategy, Sales Management, Sales Operations, Customer Relationship Management (CRM), Customer Engagement, Customer Acquisition, People Management, Performance Management, People Development, Team Leadership, Churn Management, Sales, Contract Negotiation, Strategic Negotiations, Digital Strategy, ASO, Digital Marketing, E-commerce Optimization

Experience

Mobile & Web Consultant

caaqui

2024-9 - Present · 2 yrs 1 mo

Head of Customer Success

530Broadway | 530B

2024-6 - 2024-9 · 4 mos

Account Manager Coordinator

RankMyApp

2022-4 - 2024-6 · 2 yrs 3 mos

São Paulo, Brazil

- Preparation and monitoring of OKRs for the Mobile Intelligence team - Monitoring the Mobile Intelligence team's main performance targets (churn rate, net churn, upsell, cross sell) - Implementing the sales department for the Mobile Intelligence service - Monitoring and ensuring the achievement of new revenue targets (new contracts signed, calls made for sale, new revenue) - Follow up of processes via CRM and ClickUp - Approval of commercial proposals - Negotiation of new business

Account Manager Supervisor

RankMyApp

2019-8 - 2022-4 · 2 yrs 9 mos

São Paulo, Brazil

- Monitoring and managing the clients in my team - Identifying cross-sell and upsell opportunities - Implementing and monitoring upsell targets - Healthscore monitoring - Churn monitoring - Designing and applying effective strategies to prevent churn - 1:1 fortnightly meetings with my managers - Development and application of IDPs for the team

Key Account Manager

RankMyApp

2019-7 - 2022-4 · 2 yrs 10 mos

São Paulo Area, Brazil

- Portfolio management of e-commerce and finance applications (Google Play Store and Apple App Store) - Design an application of Growth and Digital Marketing strategies - Data analysis for decision-making - Implementation of action plans to increase the visibility and conversion rate of applications

Customer Sucess Manager

RankMyApp

2018-5 - 2020-4 · 2 yrs

São Paulo, Brazil

- Managing a portfolio of small and medium-sized clients - Contract negotiation - Upsell new services - Cross sell with the company's other services - Monthly business review with portfolio clients - Onboarding implementation for new clients - Application of CSAT survey to measure onboarding results and qualities