Lucas Ho

• Architected AI-enabled automation workflows to improve operational efficiency, reduce manual processing, and support scalable enterprise adoption. • Designed data and cloud solutions for modernizing legacy environments, integrating systems, and improving information governance across business operations. • Developed AI and analytics-driven decision support capabilities to enhance reporting accuracy, operational visibility, and business responsiveness. • Integrated legacy platforms, cloud services, and field systems to streamline data flow, improve system interoperability, and support end-to-end automation. • Standardized automation and governance processes to strengthen compliance readiness, improve process consistency, and accelerate stakeholder access to critical information.

- Provided on-site hands-on support to Amazon Data Centers, managing all servers, storages, network hardware and software - Break-fixing and troubleshooting, maintaining proper media operations, capacity landing and decommissioning according to process guideline

Provided IT Infrastructure field support without violating bank security requirement - i.e. troubleshooting hardware, software, operating system issues, server and network, monitoring system

Customized e-commerce platforms for 6 enterprises and led 8 new IT projects, assisting them in starting a new business and expand online market: 1. VR Live Stream Support for Bloomberg Feature News 2. Motion 3D display Project Development for EMSD 3. Portable Mesh Network Systems 4. Claw machine monitoring system 5. Customized car-racing simulator 6. AI RoboGuide for Exhibition Tour 7. The Mushroom Initiative - Vegetable & Fruit Nutrient Scanner 8. Sunshine - AI mobile application - Managed the full sales cycle and implementation process. - Consulted on multi-cloud platform solutions. - Showcased technical expertise to potential clients. - Led project lifecycle phases: proof of concept, staging, testing, and deployment. - Provided market trend feedback to product teams. - Designed and developed a machine-learning-based nutrient scanner, including hardware, software UI, web-based and mobile application system; implemented API integration for plant sustainability. - Secured R&D funding in the HKUxHKSTP DeepTech100 program for an AI-powered mobile diary app to monitor suicidal risk through journal and drawing analysis; developed the proof of concept, business strategy, and implementation plan.

Completed 4 large-scale Government projects with over 110 million budget in sum Developed Project: 1.Hong Kong Vessel Traffic Services System for Hong Kong Marine 2.Digital Selective Calling System for Hong Kong Marine 3.Airport Perimeter Intrusion Detection System for Airport Authority 4.One-way Data Diode Gateway Network for Civil Aviation - Led training sessions and owner's manuals for completed projects. - Implemented multi-subsystems and backbone networks with 3- tier/2-tier network routing and redundancy with multi-vendor nodes. - Strong communication skills with experience effectively communicating technical concepts to non-technical stakeholders. - Build, configure, install, manage, and monitor live Network with Firewall, MUX, Microware, Server, Alarm, UPS, Alarm, CCTV, VHF, IVCS, NTP, ALS, and IP Phone infrastructure-related hardware and software