Lucas Farias

Responsável pela estratégia e performance de cobrança em um portfólio de ~R$1,5 bilhão, com foco em eficiência, recuperação e impacto financeiro. • Leading strategy, performance and operational transformation across credit and collections in a R$1.5B portfolio. • Lead a 15-member cross-functional team (BI, Product, Strategy, Operations), improving productivity by +20% through structured management and performance routines. • Manage budgeting, cost control and resource allocation, reducing operational costs by 15% (~R$1MM/year) while maintaining performance. • Design and implement data-driven performance frameworks (KPIs, dashboards, executive reporting), enhancing decision-making and visibility. • Drive operational transformation initiatives, improving efficiency, scalability and customer experience. • Conduct capacity planning and workload optimization, increasing delivery predictability and execution quality. • Lead stakeholder and BPOs alignment across business, product, technology and operations teams. • Present strategic insights and performance results to senior leadership and executive committees.

Responsável pela estratégia, precificação e rentabilidade de produtos financeiros vinculados ao cartão de crédito, incluindo juros de atraso, parcelamentos e renegociação, com foco em crescimento de receita e otimização do portfólio. Owned the strategy, performance and financial optimization of credit card-linked products, including interest (late fees), installment plans, revolving credit and debt renegotiation solutions, within a large-scale retail financial operation. • Managed a portfolio of 400,000+ customers, generating ~R$200MM/year in revenue. • Defined pricing, profitability and growth strategies across financial products, optimizing revenue and customer lifecycle performance. • Built and managed budgeting and forecasting models, including revenue projections, scenario simulations and financial tracking. • Conducted feasibility studies and advanced scenario modeling (pricing, discounts, delinquency bands, regulatory impacts), supporting strategic decision-making. • Identified and implemented system and process improvements to increase operational efficiency and product profitability. • Led cross-functional initiatives across Product, Operations, Customer Experience and Technology. • Defined targets and performance metrics, working closely with field teams, retail stores and supervisors to drive execution and results. • Delivered training programs (virtual and in-person) to scale product adoption, improve customer approach and enhance commercial performance. • Monitored and optimized call center performance, refining scripts and customer interaction strategies to increase conversion and revenue.

Atuação no desenvolvimento de análises estratégicas e iniciativas de performance, com foco em geração de eficiência e suporte à tomada de decisão baseada em dados. • Delivered projects focused on cost optimization and profitability improvement. • Developed analytical models and reporting structures to support business strategy.

Atuação no desenvolvimento de soluções de engenharia customizadas, com foco em análise técnica, eficiência e atendimento a necessidades específicas de clientes industriais, consolidando base analítica e visão estruturada. • Supported the development of customized engineering solutions for industrial clients, working at the interface between engineering, operations and customer requirements. • Developed tailored solutions for electric motors based on specific client needs and technical constraints. • Acted as a bridge between engineering, supply chain and industrial teams to define optimal product configurations. • Built analytical models and calculation tools to support engineering decisions (e.g., load distribution and mechanical behavior). • Contributed to process standardization and technical documentation, improving efficiency and knowledge sharing. • Participated in the development of an innovative component for motor terminal box support.

Responsável pelo planejamento estratégico e coordenação de projetos, garantindo alinhamento entre objetivos, execução e resultados da equipe. • Led strategic planning and project coordination for a multidisciplinary engineering team, ensuring alignment between technical development and team objectives. • Defined strategic roadmap and priorities for the team. • Coordinated projects and cross-functional activities. • Oversaw execution and alignment across different technical areas.

Atuação no desenvolvimento de componentes automotivos de alta performance, utilizando métodos avançados de otimização e simulação em ambiente internacional. • Led the development of high-performance automotive components within a competitive Formula Student team, focusing on innovation, simulation and advanced engineering methods. • Designed brake calipers using topological optimization, improving performance and weight efficiency. • Conducted simulations and research in vehicle dynamics and structural optimization. • Worked with advanced manufacturing technologies, including 3D printing (DMLS). • Collaborated in an international, high-performance engineering environment.

Desenvolvimento completo do sistema de freios, desde concepção até testes e validação, com foco em desempenho, inovação e confiabilidade. • Led the development of the vehicle braking system, combining engineering design, testing and performance validation. • Led end-to-end development of the braking system. • Applied engineering methodologies such as FMEA and QFD. • Conducted testing and validation using advanced measurement techniques. • Developed solutions to improve system performance and reliability.