Lucas Duong

- Manage an average volume of around 20 TEUs per month, covering both export FCL shipments and import FCL/LCL shipments (Direct Customer only). - Achieved over 70% of assigned KPIs, consistently supporting customers with competitive quotations, accurate routing options, and timely market insights - Responsible for checking and analyzing freight rates for key markets including the US, Middle East, and Asia. - Experienced in handling pricing and shipment solutions for various commodities such as cashew nuts, socks/garments, acrylic sheets, rubber, and other general goods. - Strong understanding of current market rate trends and carrier pricing structures in Taiwan, China, and the United States. - Provide timely quotations, routing options, and market insights to support customers’ logistics planning and optimize cost-performance. - Collaborate closely with carriers and overseas agents to secure competitive rates and ensure smooth execution of shipments.

- Built and maintained strong relationships with clients to understand their logistics needs and provide tailored solutions. - Managed end-to-end supply chain processes, including coordinating with carriers, warehouses, and suppliers. - Monitored shipment schedules and ensured on-time delivery by addressing potential delays or disruptions. - Negotiated contracts and pricing with clients and partners to maximize cost-efficiency and profitability. - Coordinated with internal teams and external partners to optimize supply chain processes. - Achieved sales targets by identifying customer needs and providing tailored logistics solutions. - Resolved client inquiries and complaints promptly, maintaining high customer satisfaction..