Lubvia Baltazar

Senior Customer Service and Operations @ Alupa Logistics

About

Dedicated and highly effective professional specializing in international transportation logistics within fast-paced, high-pressure environments. I excel at managing complex global operations while prioritizing a superior customer experience. My expertise lies in coordinating the timely and accurate movement of goods internationally, coupled with providing proactive high customer service. I thrive on quickly resolving logistical challenges, managing client expectations, and ensuring operational excellence across all stages of international shipping.

Country

United States

City

Austin

Industry

Higher Education

Skill

Cross-functional Team Leadership, Manage client expectations, Communication, Administration, Microsoft Excel, Key Performance Indicators, Supply Chain Operations, Transportation Management, Data Entry, Customer Support, Third-Party Logistics (3PL), Truckload Shipping, Air Transportation, International Logistics, Shipping, Microsoft Office, Trucking, Attention to Detail, Problem Solving, Import Export

Experience

Senior Customer Service and Operations

Alupa Logistics

2024-5 - Present · 2 yrs 4 mos

Activities: -Supervise 50 freight operations and manage all communication channels for various departments to handle customer inquiries or requests, resulting in the completion of 200+ operations every month. -Achieved and maintained a customer satisfaction score of over 95% by implementing a strategic communication framework allowing for swift issue resolution and transparent, timely updates throughout the shipping process.

Operations Executive and Customer Service

Alupa Logistics

2022-7 - 2024-6 · 2 yrs

México

- Coordinated traffic and logistics of imports and exports, interacting daily with suppliers to support 200+ operations monthly. -Negotiation and resolution of cargo delays. -Interaction with suppliers. -Customer service.