Lu Wan

Exceptional customer service to parents, guardians, and students by responding to their inquiries via phone, email, and in person. Guided parents through the registration process and managed class attendance records, billing inquiries, and payment processing. Collaborated with the marketing team to promote school events, performances, and registration periods. Helped organize and coordinate school events, liaised between parents and instructors, and ensured effective communication and student satisfaction.

# Since 2018, independently operates a pet shop that exclusively for cats; offering grooming, boarding, food & treats and other supplies. Based on breeding (found kitten parents), remain a stable long-term customer growth of 20-30 person per year. # Since 2014, Breed British Short-hair/Long-hair Cats and Selkirk Cats, overseeing the entire breeding process, from mating to caring for the kittens and preparing them for their new homes. Engage in studying various aspects of cat breeding, including breed standards, genetics, behavior, pathology, and other relevant subjects. Worked closely with veterinary to ensure the health and safety of all cat and kittens. # Marketing through both social media and offline advertising for my cattery, diligently seeking suitable owners for the kittens and ensuring high levels of customer satisfaction and strong relationships.

Conducting regular seminars and meetings to educate club judges on breed standards and new international regulations. Qualified as AFPA All-breed judge in 2020, attend cat shows and pet affair promote pure breed cat and Club.

Administrative work, document management and translation, meeting arrangement, communication with World Cat Federation (EU) Office. Event Management (International Cat Show), trip plan for judges, assist international cat judges work during cat show, interpreting, arrange training with WCF judges. Qualified as AFC pupil judge in 2019.

Bidding for international projects (Locations such as Japan, Korea, India, Piru, etc.), negotiating contracts and maintaining relationships with overseas clients. Constantly seek new opportunities to expand our business and coordinate between departments to ensure smooth project implementation and after-sales service. Stay up-to-date on market trends and investment environments to ensure our company remains competitive.

Admin tasks: Attend. Record check, travel expenses reimbursement, payment requirements, contract review, meeting arrangement, doc. control Support overseas procurement Manager: Oversees project equipment procurement from bidding to payment Organize in-factory/on-site installation and training for colleagues; translate during overseas training.

Mainly worked on CLP project (Power plant located in Hong Kong, with US investor), Assisted Chief QA/QC Manager's daily job and interpretation (Mr Wintson from U.K.) Control and distribute QA/QC documents, including contracts, specifications, inspection reports, etc., between suppliers, clients, and 3rd parties (prepare, translate, and submit) Coordinate product inspections with suppliers, clients, and 3rd party inspection agencies (schedule, participate or waive) Manage 3rd party inspection agencies (assign inspections) Resolve non-conformance reports and in-process concerns from Kaidi, clients, and 3rd party inspectors Review manufacturing reports and inspection plans and issue confirmation release certificates to suppliers Arrange and attend inspections and meetings with clients' representatives as an interpreter.