Leandro Tenorio

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My role as head is to build the basement where the company will mount the customer oriented next generation services looking forward to Latin America and US expansion, from next generation ecommerce software platform to service delivery, infrastructure and support, elevating service reliability, drive innovation and accelerating its ongoing digital transformation through core software refactoring and integration with top technology partnerships, SAP, Genesys and Napse among others, to IT infrastructure refactoring with focus on service scalability and security. The company is shifting its strategy from software vendor to customer-oriented service delivery with SaaS software platform

I started in Coto to drive its digital transformation withing technology group implementing Agile and ITIL methodologies to cross professional multidisciplinary teams. In charge of Infrastructure, information security, service desk and development of the group of companies formed by the chain of retail stores, ecommerce, meat processing plants and other business units including the management and growth of the channel during the 2020 pandemic with the implementation of new digital stores and logistics, which implied a 400% growth in business volume Modernization of the area by standardizing platforms and processes, implementing Agile and ITIL. Improvement of the Service Desk, introducing best practices and standardization of processes with which we managed to increase the supported applications and 1st level and the time of resolution of the incidents

Director of technology and service delivery with partners such as CyberHat, CymbIoT, Carbyne, Claroty, Q6 Cyber, XMCyber and Waterfall, in CyberSecurity, CyberDefense and Smart Cities business areas.

Responsible for the company StartUp developing the technology and operations units reaching Latin America and Europe with bases on Mexico, Argentina, Guatemala, Peru, Chile, Venezuela, Spain, Dominican Republic and the United States, offering the first VoIP service network in LATAM with long distance phone services to customers on the United States and Europe

Telemedia is an independent TV show producer, which focuses on live shows transmission with mobile services integration. Achieved objectives: - Planning and Implementation of four analog/digital television studios for live transmission. - Delivery y DevOps of the infrastructure and the backend and frontend applications (Web, IOS, Android) used in the service management and client side. - Planning, Developing and implementation of the technology and infrastructure to provide the services in connection with the TV channels and phone carriers. - Value Added services and contents agreements with mobile and fixed carriers companies in Latin America, Caribbean and United States (Argentina / Chile / Ecuador / Peru / Guatemala / Colombia, El Salvador, Jamaica, Panamá, Dominican Republic and México) and the United States.

Manager in charge of technology, including LAN/WAN infrastructure, Information Technology, internal and business client technology services, Computer Telephony Integration and applications used for customer service and telemarketing, among others. - Build and deploy of the operating contact centers in Buenos Aires and Rosario in Argentina and Distrito Federal in México - Build and deploy of the Data Centers in Buenos Aires and Rosario in Argentina, Distrito Federal in México and San Pablo in Brazil - Migration to a regional ERP (Oracle) - Definition and Implementation of the ITIL processes and ISO 9000 certification

Service consultant on companies such as Ford Motors Argentina, Sevel/Citroen Argentina, Miniphone, Unifón, Movistar, Personal, Unilever, Citibank, Novell Latin America, Microsoft Argentina, MasterCard, Transportadora de Gas del Norte and Edenor among others, including tasks like Project Management on Networking, Information Technology, Services.

Extensive certification ITIL, COBIT, TOGAF, ISO 20000 / ISO 27001

Electronic Engineering