Lauren Pucci

· Manages a team of employee/labour relations professionals/support staff · Provides client support to divisional leaders to address employee/labour related issues, including advice and consultation, support for collective agreements administration and interpretation, performance management, grievance management, and employee investigations. · Provides recommendations to the organization’s labour relations strategies. · Works with senior leaders to develop plans to support labour strategy implementation to improve performance and productivity. · Works with stakeholders to define processes and system requirements that improve timely and accurate access, reporting, and storage of employee labour relations data and information. · Leads and manages changes to existing or creation of new Human Resources and Safety policies, procedures, and guidelines. · Works with Training and Development to develop training, engagement and communication plans and manage policy execution. · Responsible for strategic and compliance reporting for the Human Resources and Safety Division. · Manages the execution of employee/labour relations management systems, guiding team to create and review employee labour relations data and reports, developing client specific employee improvement plans, monitoring completion as scheduled and client satisfaction. · Prepares and manages communications with various stakeholders. · Participates in labour management committee meetings, grievance resolution meetings, liaising with unions on a day-to-day basis to resolve employee/labour relations matters and influence the implementation of labour relations strategies and plans. · Participates in the preparation and execution of collective bargaining activities.

• Provide advice, support, and consultation on a broad range of labour and employee relations matters to management staff • Provide advice and guidance regarding the administration, interpretation, and application of Toronto Hydro’s collectives agreements, and the handling of complaints and/or grievances for both union and non-union staff • Perform thorough grievance and complaint investigations • Assist with preparation for contract negotiations by conducting research to develop data and recommendations to support negotiations strategies and objectives • Liaise with department management and designated union representatives to foster active and constructive communications and working relationships • Develop and conduct workshops and engagement sessions on labour relations and related issues to increase managers’ competency in managing labour relations matters • Assist with meetings with union officials for the purpose of dealing with union complaints and grievances, taking appropriate actions to ensure management rights are upheld and preparing letters as required • Maintain a thorough awareness of trends in employee and labour relations

• Advise and support HR on employee relations matters as they pertain to labour relations, interpretation of the Collective Agreement, performance management, progressive discipline, termination & severance, and compensation & benefits • Establish and maintain constructive communication and effective working relationships with HR, management and designated union representatives • Coach and counsel HR and management/franchisees on labour relations issues • Coordinate and conduct meetings involving HR, union & store management • Conduct training seminars as required • Interpret and comply with relevant legislation (Employment Standards Act, Labour Relations Act, Occupational Health and Safety Act, etc.) and provide advice and counseling • Conduct investigations relative to grievances, discipline, harassment allegations, violence in the workplace and make appropriate recommendations to the HR representative and store manager • Administer grievance process in conjunction with Franchises/Store management • Track all store grievances • Respond to grievances issued on behalf of management and/or franchises (written and verbal communication) • Conduct investigations on various labour relations and health and safety issues • Organize and participate actively in the labour relations committee with HR and the union

• Handle till and make efficient and courteous sales to customers • Count and reconcile cash at beginning and end of each shift • Ensure all empty returns are safely disposed of and recycled appropriately • Responsible for providing a safe and friendly store environment for customers and staff

• Provide collective agreement research and compose summary of information • Manage a grievance system of 1000+ grievance files • Assist with preparation for negotiations • Assist with preparation for grievance meetings • Assist with preparation for litigation • Liaise with external legal counsel, union business agents and various agencies • Case management • Help prepare, compile, serve and file various applications and responses for proceedings before various administrative tribunals • Summarize records and maintain files of arbitration awards for rights and interest cases • Maintain ongoing projects as assigned

Teaching Assistant for Two Introductory Labour Studies Courses ▪ Educate students on labour relations and workers’ rights within unionized and non- unionized work environments, the history of labour relations and the labour movement in Canada, and on collective bargaining and political organizing ▪ Prepare, lead and facilitate tutorials ▪ Student consultation (e-mails and office hours) ▪ Invigilation and grading of all tests, exams and assignments ▪ Other various duties assigned by the course instructor when needed

Human Resources Department: • Help deliver team-building and other workshops to employees • Prepare training guides for new employees • Helped to organize and facilitate company-wide “Teamship” program Warranty and Claims Department: • Review, issue, track and analyze warranties sold by consumer engagement centre agents • Handle customer inquiries for the claims and customer service department • Process and record payments for warranty and claims department Finance Department: • Audit prep and completion of various administrative tasks for the team lead • Prepared T2200 forms for staff under the supervision of the team lead Health and Safety Committee: • Recognize workplace hazards • Respond to employee complaints • Promote training and education • Participate in health and safety inquiries • Participate in routine meetings to discuss improvements needed in office health and safety • Provide suggestions on how to make improvements and increase employee education and awareness on office health and safety

• Seasonal Intern • Parts clerical support • Responsible for maintenance of competitive information

• Seasonal summer intern • Reviewed rebate requests and entered information into database • Issued and mailed rebate cheques to customers • Assisted on order desk with order entry and filing • Handled customer inquires and transferred to the appropriate call centre or sales manager in office