Loïck Spicher

Customer Service Specialist @ PubliBike Velospot

About

Former windsurfing world tour athlete turned customer success specialist, with a solid foundation in sales principles, operational know-how, and a sharp eye for process management and optimisation. With several years in customer-facing roles, I’ve supported thousands of clients across 4 languages, handled complex issues, and built lasting relationships. I’ve also contributed to business growth through brand and product promotion, fundraising, and sales-related training, experiences that strengthened my ability to communicate value, influence outcomes, and closing deals. I thrive in remote environments and believe great work is built on trust, not control. Results matter more than hours, and freedom fuels productivity. At the same time, I’m a strong believer in clear structure, well-defined processes, efficient communication, and smart task management, while making use of emerging technologies like AI, automation, and productivity platforms to optimise workflows. Together, these elements help turn great ideas into real results by aligning clear objectives with a strategic roadmap. All while bringing a work hard, play hard mindset to everything I do. (And yes, I still enjoy a good session on the water.)

Country

Switzerland

City

Delémont

Industry

Transportation/Trucking/Railroad

Skill

Customer Experience, Ticketing Systems, Internal Communications, KPI Reporting, AI Chatbot implementation, Operations Process Improvement, Cross-functional Collaborations, Business Communications, Teaching, Sales teacher, Coaching & Mentoring, Self-Management, Sales, Public Speaking, Objection handling, Lead Generation, Administrative Assistance, Communication, Sales support, Athlete

Experience

Customer Service Specialist

PubliBike Velospot

2021-3 - Present · 5 yrs 7 mos

- Second-level customer support: handled escalated issues across ticketing, mail, phone, and chat - Wrote and managed internal communication related to recurring issues and process changes - Played a key role in the rollout of a AI-enhanced chatbot - Created reports and KPI-based statistics to support decision-making and improve service quality - Helped the team navigate a major organisational transition from PubliBike to PubliBike Velospot, ensuring service continuity and knowledge transfer - Supported customers in four languages and ensured a smooth user experience in a fast-paced, dynamic environment

Teacher in economics, sales, information, communication and administration

Ecole professionnelle commerciale de Fribourg

2022-11 - 2024-7 · 1 yr 9 mos

Fribourg, Switzerland

- Taught a variety of subjects including economics, sales, law, communication, administration, and general culture - Created engaging lesson plans, led classroom sessions, and adapted materials for different learning styles - Facilitated student understanding of business processes, information flow, and customer interaction - Brought real-world business and customer-facing experience into the classroom to bridge theory and practice

Front Desk Receptionist

Wall Street English Switzerland

2021-3 - 2022-3 · 1 yr 1 mo

Fribourg, Switzerland

- Welcomed and supported clients, ensuring a smooth onboarding experience - Handled front-desk reception, phone and email communication in multiple languages - Generated new leads through phone outreach and walk-in inquiries - Planned and coordinated course schedules for new and returning students - Provided administrative support and resolved daily operational issues

Professional Athlete - Windsurf Freestyle World Tour

2010-7 - 2020-12 · 10 yrs 6 mos

- Collaborated with international brands, including RRD International, on promotional partnerships, sales and RnD - Managed personal brand, handled media exposure, and led marketing - Organised logistics, travel, training and competition schedules independently, ensuring performance at the top level - Daily media and content creation – video shootings, editing, social media clips, and photoshoots - Provided coaching for windsurfers of all levels - Best competition results: 2nd place (EFPT European Tour, Sardinia 2018) and 9th place (PWA World Cup, Sylt 2018)

Logistician

Bielersee Gastro

2020-6 - 2020-10 · 5 mos

Biel, Berne, Switzerland

- Managed inventory and ensured accurate stock levels for restaurant deliveries - Coordinated logistics and delivery scheduling under tight deadlines - Oversaw order preparation with a focus on speed, accuracy, and efficiency

Fundraiser

Corris AG

2017-2 - 2017-4 · 3 mos

Bern, Berne, Switzerland

- Approached and engaged passersby in public spaces to present social and environmental causes - Persuaded potential donors through clear, emotionally resonant communication - Consistently met daily and weekly fundraising targets in a highly dynamic, people-focused setting