Low Jiunn Yan

• Build and maintain strong relationships with brokers, providing tailored insurance solutions, and advisory support. • Executed the continuous delivery of agreed service standards to brokers, ensuring timely responses, accurate documentation, and consistent service excellence. • Work closely with underwriting teams by submitting risks for evaluation and negotiating suitable terms and coverage. • Monitored portfolio performance and implemented strategies to maintain a healthy net combined ratio, ensuring sustainable profitability for the business. • Negotiate competitive terms and coverage with insurers to deliver optimal value to clients • Manage policy placement, renewals, and endorsements. • Oversee credit control activities, including payment follow-ups, and ensuring compliance with company credit policies

• Involve in insurance product review and craft specific coverage plan for agent’s pitching. Implement performance based incentive program to motivate agents to achieve yearly sales target around RM 3.5 million. • Currently leading and coaching 50 agents while maintaining healthy relationship with agents. Offer targeted training to enhance their insurance products knowledge. • Conduct site survey to assess the fire fighting system and identify building classification. Assess functionality of fixed fire suppression systems such as sprinklers, fire hydrants, and alarm system to comply with site standard. • The greatest achievement was close a RM 80k fire & marine deal with new customer in 7 days. • Determine coverage amounts, policy terms and premium which compliance with industry regulations and legal requirements. Assist agents and customers on policy inquires, endorsement changes and updates.

•Helped on administration work such as filing & data management. •Generated overtime calculation report for local & foreign employees.

•Helped the company to attract over 20 customers in a month to install an E-wallet application system and IRS POS System. •Assisted customers to upgrade the applications and educated customers with proper ways to use the application. •Helped to collect and updated customers' information via IRS POS System.