Lovia Ampem Darkoa Adomako

I support the full employee lifecycle by assisting with recruitment, onboarding, HR administration, and day‑to‑day employee queries. My role helps ensure smooth HR operations, accurate record‑keeping, and a positive experience for both new and existing employees.

Driving excellence in all aspects of HR functions with a strong strategic workforce planning and focus on campus recruitment, administration and HR operations.

● Recruited and sourced qualified candidates through various channels, resulting in a reduction of time-to-fill and improved quality of hires. ● Coordinated and executed an employee engagement survey, analyzing data to develop actionable recommendations for managers resulting in an increase of employee satisfaction scores by 20%. ● Developed and implemented on-boarding programs to facilitate smooth integration of new employees into the organization. ● Provided guidance and support to employees regarding HR policies, procedures, and benefits. ● Addressed employee relations issues promptly and effectively, promoting a positive and inclusive work environment.

*Improved customer satisfaction by documenting their complaints in the branch in my first four months. *Helped the branch to organise an open program to advertise products as well as gain new customers. *Liaised with the manager to invent proper ways of dealing with customer complaints in an effective way. *Received good feedbacks from customers as a result of my interpersonal and communication skills.

*Helped customers to understand the bank products and also assist in filling of forms. *Ordering and stocking of bank materials. *Inventory and filling of bank documents.