Lourdes Mendes

• Provide comprehensive operations support in alignment with Citi’s internal infrastructure, compliance standards, and process frameworks. • ⁠Manage documentation and records lifecycle, including accurate maintenance, secure storage, and efficient retrieval. • ⁠Oversee the creation and activation of candidate accounts in Workday, ensuring accurate profile setup and timely system access. • Serve as a central point of coordination between operations teams, relationship managers, project managers and custodians ensure seamless communication and execution. • ⁠Partner with internal departments to drive process improvements and support cross-functional collaboration. • ⁠Coordinate candidate interview scheduling by liaising with hiring teams and ensuring a smooth and timely experience. • ⁠Prepare and issue offer letters, ensuring alignment with organizational policies and procedures. • ⁠Support onboarding processes by verifying candidate information and ensuring smooth integration into internal systems. • ⁠Maintain accurate candidate records and documentation across HR systems, ensuring data integrity and compliance.

• Talent Acquisition: Handle recruitment from sourcing to drafting and releasing offer letter. • Onboarding & Offboarding: Ensure smooth employee transitions. • Negotiation: Manage offers and contracts. • Stakeholder Management: Coordinate with stakeholders to align HR and business goals. • HRIS (Keka): Maintain HR data and streamline processes. • Analytics: Use data to support HR decisions. • Employee Relations: Address grievances with care. • HR Operations: Support policy, compliance, and initiatives.

• Recruitment: Oversee the full recruitment cycle, from sourcing to onboarding. • Onboarding & Offboarding: Facilitate smooth transitions for new hires and departing employees. • Negotiation: Manage offer negotiations and contract agreements. • Payroll: Ensure accurate and timely payroll processing. • Workforce Management (WFM): Optimize scheduling and performance tracking with ClickUp. • HRMIS (Keka): Streamline HR processes and data management with Keka. • Reports & Analytics: Use data insights to drive HR strategy and decisions. • Employee Engagement: Develop programs to enhance workplace culture and retention. • Employee Grievances: Resolve concerns with professionalism and empathy. • Other Operations: Support HR initiatives, policy development, and compliance.

1.Generated specific candidate pool for career opportunities. 2.Achieved monthly targets up to, 15-18 candidates of 4.30ctc per candidate and above. 3.Followed up with notable applicants sourced via industry- specific pipelines, events and job fairs. 4.Used Boolean searches to develop applicant portfolios for expected openings. Reached out to qualified referral applicants. 5.Expert in job portal like Monster, Indeed, Shine, LinkedIn, Quikr Job, Naukri, etc. 6.Coordinated incoming job requisitions and applications.