Louise W.

Manage the daily operations of a busy construction office supporting multiple departments and projects. · Provide executive support, diary management, travel coordination, and meeting administration. · Oversee fleet management for 24 company vehicles including compliance, servicing, and insurance/ PCN's among other items. · Manage office facilities, suppliers, operational reporting, and assistance with HR administration. · Implemented process improvements to improve office efficiency and coordination. · Parking Bay Suspensions & Temporary Structure Licences · Uniform ordering · European travel arrangements · Post & Courier arrangements across company

In April, I transitioned to the position of Sales Office Manager at a leading cleaning supply distributor. In this capacity, I managed a diverse sales team and navigated HR and operational challenges, particularly during the implementation of the new Merlin CRM system, which had previously encountered project management difficulties. Through effective training and leadership, I facilitated the team’s adaptation to new processes, resulting in marked improvements in customer service and internal communication. • Sales order processing • Training and development of team • Customer service and problem solving

I started the role at Verve as a Document Controller / Site Secretary within the construction sector, supporting multiple locations across London and Surrey. Although I enjoyed the dynamic nature of this role, the contract concluded at the end of March. • Document control • Drawing management, version control • Site health and safety • Site visits and walk rounds

I accepted this contract to further develop the invaluable industry exposure I gained while working with BECK Interiors. The nature of the project in Tooting—a Grade II-listed heritage building—was particularly appealing, as it involved converting the main Victorian Mental Health Hospital into luxury apartments. I served as the primary point of contact for various key aspects of the project, which included: • Site Instructions: Issued directives to subcontractors, including technical details, improving the filing system and instruction register. • Diary Management: Scheduled meetings and managed diaries for senior team members. • Drawing Updates: Edited drawings in Bluebeam to reflect proposed works or handovers. • Administrative Support: Handled filing, meeting minutes, and refreshments for meetings. • Health & Safety: Updated traffic plans, site rules, signage, and logistics. • Document Management: Organized and updated O&M manuals and regulatory documentation, ensuring compliance and uploads to portals. • 4Projects: Supported H&S and O&M documentation control. • Field View: Managed H&S reporting and site updates, including inspections and supplies. • Expenses & Reporting: Processed team expenses and supported accident reporting. • Material Requisition: Streamlined procurement processes with the construction team and Chief Buyer. This role allowed me to contribute to a complex heritage project while demonstrating my organizational abilities, attention to detail, and aptitude for improving processes.

At Kaizen, I managed the transition from a managed office to the iconic Gherkin in central London—a pivotal move driven by the company’s rapid growth. To create an inclusive and functional workspace, I organized workshops to gather team input, ensuring the new space met their needs. I oversaw meticulous planning, including preparing layouts, coordinating furniture deliveries, liaising with IT for floor port installations, and implementing the Desk Bird booking app for hybrid working. Key tasks also included managing notice periods, move dates, key handovers, and office dilapidations, as well as collaborating with the Marketing team to set up AV equipment for day one. This role allowed me to blend creativity and strategic planning, delivering a workspace that inspired collaboration and growth while managing a dynamic, fast-paced project.

I began my journey with BECK. I provided cross-departmental support for projects and Head Office operations. Key responsibilities included: • Managing client instructions, subcontractor site instructions, and official correspondence on behalf of Senior Directors and Senior Project Managers while improving filing systems. • Providing health and safety administrative support across two projects, including site notices and SUSAs. • Overseeing logistics for two office moves and exit from serviced offices. • Assisting with planning certifications and accreditations for site teams. • Coordinating site consumables, liaising with teams to order project materials. • Preparing reports on site numbers for the Board Director. • Supporting senior leadership in creating digital and printed presentations for client meetings. • Arranging team/subcontractor meetings, events, and venue bookings. • Managing aspects of document control (Asite and RFIs), including approvals, samples, and presentation folders. • Processing subcontractor invoices, company expenses, and petty cash. This role demonstrated my ability to handle diverse responsibilities, streamline processes, and contribute to project success.

My main duties within the Procurement Team. • Providing administrative support to the team and internal processes. • Support formal tender procedures, undertaking initial evaluation of tender bids to • present. evaluation comparison, this can include Credit checks and other due • diligence on suppliers. • New supplier and trade account requests. • Analyse and produce reports.

As Systems and Process Manager at EYC Global, I worked within a team of five to deliver the "Step into Rail" training courses for up to 100 participants per intake, embracing the challenge of a new sector to gain valuable skills. Key responsibilities: • PA to the MD and three Directors: diary management, meeting scheduling, and expense handling. • Board meeting minutes, travel arrangements, and policy updates for accessibility. • Ensured compliance via the Sentinel database and acted as Health and Safety Officer. • Coordinated safety and induction courses and negotiated with suppliers and partners. This role enhanced my adaptability, task management, and ability to support organizational success.

As a multi-site Centre Manager, I oversaw daily operations, led the Centre team, and ensured health and safety compliance. Despite COVID challenges, I managed enquiries, converted sales, conducted office tours, and handled licence fees and invoicing. Key tasks included move-in/out coordination, IT and telecom setup, and securing better contractor deals. I maintained high standards by preparing show offices swiftly and managed a manual occupancy schedule to support billing and reporting. I also implemented processes to streamline operations and enhance efficiency.

When I joined, the centre was undergoing major refurbishment with an unstable team structure. Working closely with my team, we transformed it into a vibrant SME hub. Key responsibilities included: • Front-of-house duties and meeting room setups for clients. • Managing invoicing, payments, licence agreements, and client queries. • Coordinating site consumable orders and compliance records, including stock management. • Preparing annual schedules of works for maintenance teams. • Supporting tours, brokers, and virtual office setups (AML compliance). • Overseeing HSE logbooks, risk assessments, and contractor coordination. • Designing business centre aesthetics and organizing events. • Acting as a qualified Mental Health & Physical First Aider and Fire Warden.