louise mckay

louise mckay

About

Specialties: Coding in PeopleSoft CRM application System Process Flow Design Writing Technical manuals Project Management Customer Service Management

Country

united states

City

la crosse

Industry

telecommunications

Skill

process improvement, customer relations, customer insight, customer support, collaborative problem solving, management, customer service, telecommunications, leadership, sales, project management, forecasting, integration, account management, strategic planning

Experience

pacific bells

network site manager

pacific bells

2003-4 - 2003-12 · 9 mos
pan asia telecom

executive assistant and cost analyst

pan asia telecom

1999-3 - 2000-5 · 1 yr 3 mos
pacific bell/sbc network services customer service

manager-tech support and analyst

pacific bell/sbc network services customer service

2000-6 - 2003-4 · 2 yrs 11 mos

Perform administrative functions for District, Director, three 2nd Levels and their direct reports, includes time reporting, maintaining weekly workgroup calendar, updating providing various reports regarding 271 Regulatory requirements In the role of LSADMIN SPOC, assigned SECURID tokens, renewal for lost, defective and damaged broken tokens Performed recent audits of reports on company owned and leased computer equipment, resulting in a savings for the district of over $24,000.00 annually. Perform other various administrative duties such as coordinate requests for workspace, service, and office equipment; process various reports and vouchers, payroll, and personnel requests. Provide administrative assistance as an extension of the District Manager, involving high level contacts and exposure to sensitive information with regards to JPSA Regulatory Measures Performance filings. Interacted with Executive Administrative and line Management personnel, external customers and vendors Schedule meetings, appointments and plan events for the Director/General Manager and staff

at&t

senior financial analyst

at&t

2001-6 - 2015-3 · 13 yrs 10 mos

* Currently produce several high-visibility recurring and * time-sensitive adhoc reports for several call centers. * Provide trend analysis and forecasting based upon * historical data and knowledge of the Telecommunication * business. * Transform data analysis into meaningful information * customized for the end users, who range from * specialized technicians to executives. * Work on diverse teams, work independently, apply * creative problem solving techniques. * Respond to adhoc time-sensitive requests on a frequent * basis. * Proficient with databases, SQL Plus, DB2, MS Access, * MS Excel, Power Point and Business Objects.

at&t

senior financial analyst and developer

at&t

2003-12 - 2015-3 · 11 yrs 4 mos

* Currently working in the role of OBIEE Developer * 5+ years of working experience with Business Intelligence Applications including-analysis, design, * development, configuration, Customization, validation and deployment. * Experience with Oracle Business Intelligent Dashboard using BI Publisher and answers to design * and develop reports * Experience developing XML code (Extensible Markup Language) using Oracle Business Intelligent * BI) protocol * Developed and or modified over 14 reports on the Oracle Business Intelligent Dashboard

Education

golden gate university

golden gate university

telecommunications

university of redlands

university of redlands

management

louise mckay's Contact Information

Email

******@***.com

Phone

(**) *** ****

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