louise heenan

customer care manager

About

Highly inspirational Customer Services Manager, skilled in delivering robust strategies and standards, driving service improvements, and in both developing and leading high performing teams. Recognised for creating communications campaigns that raise morale and motivation to increase employee engagement through challenging transformation programmes. Combines a naturally supportive and engaging style with an infectious energy and a positive can-do attitude to drive the commitment to improve service quality. Appreciated for operating an open-door, approachable policy, and empowering people to develop skills and confidence to achieve outstanding results. Passionate about people and delivering an exceptional customer experience.

Country

united kingdom

City

warrington

Industry

construction

Skill

management, internal communications, social media, change management, marketing communications, strategic communications, coaching, public relations, media relations, strategic planning, organizational development, employee engagement, marketing, corporate communications, customer service, public policy, stakeholder management, leadership, performance management, policy

Experience

head of customer experience

new charter group

2011-3 - 2012-3 · 1 yr 1 mo

customer experience manager

new charter group

2010-10 - 2011-3 · 6 mos

customer involvement manager

new charter group

2003-8 - 2010-10 · 7 yrs 3 mos

customer care manager

morris homes ltd

2018-8 - Present · 8 yrs 2 mos

customer relations manager

taylor wimpey plc

2016-7 - 2018-7 · 2 yrs 1 mo

We are one of the largest residential developers in the UK, with operations also in Spain. We build attractive and sustainable homes and communities, with a wide range of properties, from one-bedroom apartments to five-bedroom houses. Being a successful homebuilder means we do so much more than build homes. We provide high-quality places to live with appropriate facilities, an attractive environment and a sense of place. We also add social, economic and environmental value to the wider communities in which we operate.We are experts in land acquisition, home and community design, urban regeneration and the development of supporting infrastructure.Operating as a network of local businesses in the UK, we have 24 regional offices covering England, Scotland and Wales.