louise dean

* Welcoming customers * Organization of staff rota * Ordered &restocked bar * Promoted wines &menus * Introduced &maintained sales incentives * Banking * Input records to database * Send reports to head office * Attended weekly meetings with section managers &owner * Responsible for opening &closing of restaurant * Achievements * Increased consumer spend per head, from €22 to €24+

* Served customers * Recorded stock inventory * Rotated in-store promotional material * Detailed & recorded refrigeration temperatures in HACCP report * Responsible for quality control of fresh produce & calculated loss * Cashed up at close of business * Inputted data and e- mailed to head office * Suggested areas of store improvement & customer efficiency * Closed store at night & completed security checks. * Achievements * Promoted from sales assistant to store supervisor within a year

* Managed the re-opening of hotel * Promoted launch night * Communicated with web designers, booking companies * Creation of accounts with suppliers * Recruitment of staff * Worked over all areas within the hotel, kitchen, restaurant, house-keeping, reception & bar * Met with accountant weekly to approve wages, costs and reimbursements * Updated room vacancies in-line with third party reservations * Negotiated last minute deals to ensure full occupancy * Advertised & maintained rental management of adjacent holiday apartments * Ensured repeat business through exceptional customer service * Achievements * Credited the hotel with a net profit of €57,600 through the rental of 12 adjacent properties.

* Greeting clients &consultants * Answered calls to the company * Arranged internal meetings, presentations and workshops * Administration support to project and commercial managers * Overall head office management overseeing administration staff * Coordinated pre –qualification questionnaires for tenders * Accreditation management * Achievements * Promoted from receptionist to office manager after 1 year

Responsible for the efficient check in and check out process utilising reservation software.Initiating and securing new reservations and repeat clientele alike. Accelerating sales in food and beverage areas continuously.Delivering exceptional customer service ,maintaining strict confidentiality expected in a five star hotel whilst arranging external communication with tour operators,event co ordinating and meeting any other request from guests.Coupling sales and service to exceed both employer and consumer expectations. Meeting and surpassing my personal targets within the industry.

IT modules,Java,Python,VB,Software engineering,Project Management,HTML,Technological frameworks,Artificial Intelligence,Spanish,Economics Activities and Societies: Click &Connect initative Mature student society International student society