Louise Awe

Direct supervisor of as many as 9 patient care coordinators across two locations in onboarding/training and ensuring operational standards through patient care inquiries, appointment scheduling, insurance authorization, medication refill requests, managing provider messages, slot utilization and crisis support Serving as liaison between clinical leadership and 50+ outpatient providers, ensuring compliancy across all clinical standards including documentation and billing procedures through daily batch reconciliation and bank deposits Ensuring team maintains and exceeds company standard of 35% collections per shift, with the highest rate of 87% Promoted to manager within 3 months of hiring, allowing for a foundational knowledge of all roles including prior- authorization, medical records, PHP/IOP, TMS, group therapy, and psychological testing department Leading a team of up to 5 clinic operations support coordinators to maintain and exceed healthcare KPI's, managing up to 28,000 calls across a 10-month period, with an acceptance rate of 96%, averaging a 4.83/5 on all patient survey responses Showcasing reliability and adaptability to rapid changes in staffing, as evidenced by maintaining current role while simultaneously operating as interim clinic operations manager, patient care coordinator coverage, and psychological testing lead Consistent track record across all employment history of supporting various roles as necessary to ensure optimum performance, customer service standards, and metric based outcomes Oversee medication and office supply inventory, including prescription pad distribution, and refill compliance Sole Operational lead of the Psychological Testing Department, responsible for overseeing all patient and service inquiries, intake coordination, insurance authorization, and successful scheduling for up to 20 provider caseloads at a time

Analyze store sales data to inform the team, resulting in a 37% increase in revenue to the year prior, accomplishing the highest revenue goal to date of $1.8 million Successfully refined managerial skills across all areas, including but not limited to hiring, interviewing and identifying qualified candidates, professional feedback, development of performance improvement plans and annual evaluations, termination, and conflict resolution within both team and customer dynamics Uses interpersonal skills to develop regular relationships with customers that resulted in increased sale and customer retention Lead trainer for all employees to develop exceptional interpersonal, professional, and customer service based skills through a career-track system, while instilling business literacy skills through monthly financial reports and presentations Managed operations including inventory control, logistics, sales, marketing, and finance functions

Took initiative to develop skills in a variety of different judicial departments, gaining experience in areas like pre- sentencing investigations, home visits, client appointments, and the intake process Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs Effectively performed daily administrative responsibilities such as appointment scheduling, client communication, and general office maintenance both in person and remotely Efficiently managed data collection and entry with programs like Sentry, generating weekly usage reports Engaged in the rehabilitation process to gain insight on the different components to community-based practice and the treatment resources available for support

Member of the Social Justice Committee, an initiative dedicated to encouraging mutual aid, equity, and community both on campus and in Fort Collins Faced a variety of different accounts or experiences of discrimination on our campus, and provided spaces of compassion and healing in response