Louisa Hua

Rotation 1 - Talent Acquisition: +Spearheaded the recruitment process for over 20 priority roles in the business’ Major Projects unit, serving as the POC for hiring managers and candidates to deliver exceptional service with proficient analytical skills and use of ATS. +Assisted in the planning and execution of Transgrid’s 2026 Graduate Recruitment campaign, reviewing 400+ video interviews and assessing 120+ final candidates at the assessment centre. +Coordinated with senior recruiters to action logistical recruitment tasks across different business units and ensuring a positive end-to-end, full lifecycle experience for all candidates. Rotation 2: People Operations: +Supported end-to-end employee lifecycle processes including offer letters, onboarding, contract variations, position management, employee data changes and Refer and Earn program. +Developed comprehensive work instructions for People Operations procedures, improving clarity, consistency, and process adherence across the team. +Collaborated with recruitment, payroll, and business stakeholders to resolve queries while complying with company policies and procedures. Rotation 3: Organisational Development and Inclusion

+Winner of Most Inspirational Person of the Year 2022 for Excellence in Customer Service at Myer Castle Hill. +Awarded NSW/ACT Customer First Advocate twice, with a consistent streak of 10 out of 10 Customer Service Score (CSS). +Enagaged in negotiation and mediation with customers to provide solutions and manage conflicts. +Cultivated problem-solving skills and a keen eye for detail in the store's visual merchandising management and shrinkage surveillance.

+Planning and strategising improvements for internal company culture, including the Parker Next Initiative, which achieved a 95% attendance rate, helping over 500 employees gain career advice. +Coordinating with supervising managers to assist with the recruitment of over 10 new employees. +Facilitating internal social events such as Barbeque for Charity Day to enhance employee relations and provide socialisation opportunities.

+Hosting interviews with people from the Australian startup space to present clear, coherent content to startup enthusiasts. +Curating TBV's website publication content and revising blog writers' articles to provide constructive feedback and tune brand voice. +Conducting communication with various organisations and individuals to promote events and advocate for startup culture.

+Carrying out interviews with students and recent graduates involved in the startup space to promote startup culture across Australia. +Overseeing research on potential interviewees for content creation and database management. +Organising the composition of Medium blog articles and interview write-ups.

+Supervising the creation of website content, blog articles, press releases and marketing collateral. +Regulating social media management and customer relation sustainment across social media platforms. +Coordinating content research and data analysis using a variety of progress measurement tools.

+Providing NAPLAN English (Grades 3, 5, 7 and 9), Advanced English, Extension English One and Extension English Two tutoring sessions to help students appreciate the content and solidify knowledge learnt in the classroom. +Administering active lines of communication with parents and guardians to offer consistent progress updates. +Producing and distributing weekly practice exercises and sample exam questions to foster continuous improvement in student performance.

+Directing content creation and curation across different social media platforms to maintain an active online presence for the brand. +Managing audience relations and user engagement through emails, comments and private messages. +Enabling content scheduling and SEO analysis using different tools and applications, including Hootsuite and Mailchimp.

+Modelling of social media strategy and content creation to establish brand image and create brand distinctiveness. +Consolidating the analysis of marketing analytics to understand the audience and adjust marketing strategy accordingly. +Monitoring the organisation's social media performance and growth to develop offline promotion partnerships such as the 'Wrap Gifts for Domestic Violence Victims' Mother's Day event that was held in collaboration with Myer Sydney City store.