Louisa Pavis

Head of Product @ Albany Group International

About

Passionate about driving digital transformation and operational excellence, my mission is to reimagine how work gets done, helping clients unlock human potential, reduce complexity, and create space for impactful, meaningful outcomes. With extensive experience partnering with market-leading companies across various industries, I focus on implementing smarter solutions and delivering bespoke services tailored to clients’ unique needs. Throughout my career, I’ve led cross-functional teams to deliver scalable, sustainable strategies that leverage automation and digital solutions to increase productivity, improve results, and reduce costs. I thrive on transforming challenges into opportunities for growth and efficiency. Driven by the mantra “outcome-focused, human-led, and digitally accelerated,” I’m excited to connect with like-minded professionals who believe in the power of innovative thinking to solve problems and create value for all.

Country

United Kingdom

City

London Area

Industry

Insurance

Skill

Software Product Management, Operational Excellence, Outcome Focused Delivery, Process Optimisation and Automation, Global Account and New Business Development, Service Design and Solution Architecture, Service Design, Process Improvement and Automation, Outcome Driven Innovation, Creative Problem Solving, Solution Architecture, Creativity and Innovation, Business Development, Automation, Digital Transformation, Global Delivery, Strategic Consulting, Solution Implementation, New Business Development, Sales

Experience

Head of Product

Albany Group International

2025-11 - Present · 11 mos

Head of Client Solutions

PoloWorks

2024-11 - Present · 1 yr 11 mos

* Client Engagement Lead for Lloyd’s Managing Agents and Company Market Insurers * Solution Design for Touch & Tech Services, Intelligent Risk Capture Product, and Market Utility * Service Optimisation to improve data quality, reduce transaction cost, and amplify human performance * Phased Delivery Planning to secure early value and build future-ready operations * 'Bridge the gap' between client needs, internal capabilities and market expectations, with human-led, high quality, low-touch digital services that scale

Head of Digital Services

Pro Global

2021-8 - 2024-10 · 3 yrs 3 mos

Greater London

* Client Executive for global managed services portfolio focusing on digital services * New business growth across UK, Europe, US, Canada, Bermuda and LATAM * Digital, Data, Analytics and Automation delivery for multi-year engagements * Partnered with Insurtechs to expand services and accelerate outcomes * Built Digital delivery capability, methods and governance * Designed and deployed digital workers, third-party solutions and consultancy services * Consistently outperformed revenue, cost and margin targets

Director

SBD Transform

2019-12 - 2024-4 · 4 yrs 5 mos

United Kingdom

* Thought Leader shaping the Digital, Innovation and Transformation Agenda * Executive Coach (AoEC Accredited Associate) for Private and Business Clients * Independent Programme Assessments / Delivery Readiness Reviews

Non Executive Director

Propel Consult Limited

2019-2 - 2023-7 · 4 yrs 6 mos

London, England, United Kingdom

* NED for Automation Consultancy * Engagement Lead specialising in Robotic Process Automation (RPA) and Intelligent Document Processing (IDP) to automate business processes, and create a digitally empowered human workforce capable of working smarter, not harder * Won Automation Anywhere Services Partner of the Year 2021 * Propel Consult Limited was acquired By Pro Global in July 2023 to accelerate growth through expanded digital capabilities and diversified service offerings. * In October 2023, Propel Consult Limited was rebranded to Propel Automation, part of Pro Global Digital Services.

Chief Operating Officer & Head of Advisory

Apater Capital

2019-12 - 2021-8 · 1 yr 9 mos

London, United Kingdom

* Chief Operations Officer for innovation led Private Equity Group * Head of Advisory servicing Network to exploit Technological and Data Advancements * Product Owner and Director for Incubator Start-ups * Sponsor of Corporate Initiatives to Work Smarter and Unlock Human Potential

Director, Strategy and Change Delivery

HSBC

2017-8 - 2019-8 · 2 yrs 1 mo

London, United Kingdom

Global Markets Operations: * Business Management of Global Strategy and Change Delivery Function with $17m AOP * Head of Change and Portfolio Management for c.$50m IT and Ops Portfolio * Director of Strategic Cultural Change Programme which delivered increased Employee Engagement and new ways of working (Innovation, Automation, Productivity, Voice and Agile@Scale) across c.3000 employees globally * Chair of Group-wide Automation Initiative to 'make work more human' and introduce citizen development across the Bank * Innovation Lead delivering 'Dragon's Den' idea generation events globally securing $100ks seed investment to test and expand ideas to learn better * Steering Committee Member for Risk Conduct and Culture Programme to reduce operational risk events by 40% * Delivery Partner for People Committee and management of People Agenda across Global Market Operations * Executive Coach for Performance