Louis-Philippe Sicotte

- 2nd level support to users on both Windows and Mac - In charge of the purchases, PO's and procurement for IT equipment and licenses, CC reconciliations - Primary IT resource for the Montreal office and eastern Canada, 900+ staff - Planning growth of an office doubling size every year - Supporting and managing events - Primary POC for apps in the Autodesk family, Slack, Miro, Foundry, Pixologic, etc - Administration of the company's floating license server, knowledge in RLM/FlexLM - Part of the office build out team for 4 new wings, coordinate with vendors for proper project deliveries before deadlines

- 2nd level support to users - Account administration of Active Directory, Perforce, Atlassian, etc - Installing and debugging multiple applications related to the video game industry (Autodesk products, Adobe suite, Visual Studio, Perforce, Atlassian, etc) - In charge of the weekly tape backups and operations through Backup Exec - Maintaining and managing the conference rooms, Crestron systems, Avaya IP phones, Smart Boards, Surface Hubs, etc - Workstation imaging (WDS, MDT, OSD) and SCCM knowledge

- Answering client calls from YPG and Bell Canada, Level 1 support agent - Helping the team members through different harder calls and situations - Maintaining the internal knowledge base - Creating new solutions for known issues with in-house applications - Creating macros in BMC Remedy for a faster ticket process