Louay Hammad

Strategic leader overseeing all HR and administrative operations at ZainCash Iraq. I focus on building high-performance culture, aligning HR with business goals, and leading digital transformation initiatives across the employee lifecycle. Key Achievements: • Designed and implemented full HR digital infrastructure (payroll, HRIS, attendance systems). • Developed and led company-wide performance and rewards programs. • Structured the organizational hierarchy and job grading system. • Supported leadership in strategic restructuring and cultural alignment. • Oversaw procurement, office services, contracts, and corporate governance.

Established and led the Insurance Department from scratch, developing comprehensive insurance solutions and integrating them into banking operations. Key Achievements: • Designed health, life, and critical illness coverage for employees and clients. • Selected and negotiated with insurance providers and TPAs. • Ensured regulatory compliance with Central Bank and insurance law. • Improved claims processes and client satisfaction. • Built operational workflows and internal policies from the ground up.

Managed payroll, benefits, and personnel operations, ensuring compliance and operational efficiency across the bank. Key Highlights: • Oversaw payroll systems and HR-financial alignment. • Ensured full compliance with labor laws and regulatory updates. • Led personnel documentation standardization.

Led high-sensitivity investigations and oversaw compliance in personnel practices. Key Highlights: • Conducted investigations into workplace misconduct and ethics breaches. • Drafted investigation reports with risk mitigation recommendations. • Acted as internal HR advisor on grievance handling and policy interpretation.

Directed day-to-day HR operations across the bank with a strong focus on systems, service delivery, and compliance. Key Achievements: • Rolled out bank-wide HRIS and digital payroll system. • Developed HR policies aligned with regulatory and business needs. • Partnered with regional managers and executive leadership. • Led the HR component of two major mergers (Audi Bank & SGBJ).

Managed payroll, employee documentation, and lending programs. Key Contributions: • Administered payroll and benefits for 1000+ employees. • Managed employee lending and facility programs. • Reviewed evaluations and employee confirmations.

Assessed loans applications and ensured credit compliance. Highlights: • Evaluated creditworthiness and processed approvals. • Prepared lending terms and reviewed repayment structures.

Delivered front-line banking services with focus on customer care. Highlights: • Handled account operations, inquiries, and loan applications. • Promoted financial products and resolved customer issues.

Led teller operations and ensured accuracy in daily transactions. Highlights: • Supervised cash handling and reconciliations. • Managed safe box access and compliance reporting.