Lou Chew Yip

Sales Support Representative @ Samsung Electronics

About

Dynamic Sales Support Executive with 5+ years of experience optimizing sales team performance and streamlining administrative processes. Skilled in data analysis, reporting, and CRM management, with advanced proficiency in Salesforce and Excel. Proven track record of driving revenue growth, exceeding business goals, and enhancing operational efficiency. Known for strong attention to detail, organizational skills, and the ability to perform under pressure. Seeking to apply strategic expertise in a challenging Sales Administration role to support key sales initiatives.

Country

Malaysia

City

WP. Kuala Lumpur

Industry

Consumer Electronics

Skill

Diplomas, Presenting Proposals, Training and Development (HR), Sales Support Tools, Multitasking, Client Follow-Up, Customer Service, Employee Relations, High Performance Teams, Experienced Sales Professional, Microsoft Office, Product Information Management, Malay, Chinese to English, English, HR Business Partnering, Go Live Support, Conflict Management, Bilingual Communications, Client Prospecting

Experience

Sales Support Representative

Samsung Electronics

Human Resource Business Partner (HRBP)

Techmave Services Inc.

2022-7 - 2024-12 · 2 yrs 6 mos

• Act as the primary point of contact for employee relations, resolving workplace conflicts and providing guidance on HR policies and procedures. • Develop and implement HR strategies to improve employee engagement and satisfaction.

Bilingual Customer Service Representative

Chromelab Technologies Inc.

2019-2 - 2022-5 · 3 yrs 4 mos

• Provided real-time support to customer through live chat, addressing inquires, troubleshooting issues and deliver product and service information efficiently. • Delivered exceptional customer experiences by maintaining clear communication and problem-solving in English and Chinese.

Sales Support Executives

Samsung Malaysia Electronic (SME) Sdn Bhd

2015-9 - 2018-12 · 3 yrs 4 mos

• Collaborated with cross-functional team to support seamless sales operations. • Monitored and tracked sales team performance against monthly and quarterly, ensuring alignment with company goals.

Sales Support Executives

Scholastic Malaysia

2013-10 - 2015-8 · 1 yr 11 mos

• Handle administrative task such as managing sales documentation, maintaining records and work closely with sales manager. • Assisted in the organization and execution of sales campaigns and events, ensuring all materials were prepared in advance.