Lori Richlark

· Develop, document, and maintain point solutions in the Smartsheet platform for unique business and project requirements. · Replicon Project: Elicit and document requirements for implementation of contractor time in newly licensed Replicon Time Plus system, configure the system and develop custom reports and extracts to meet all critical contractor time requirements as well as supply downstream systems that consume contactor time data with the a basic set of raw data that they can ingest and use in place of the Smartsheet time cards that predated the Replicon timesheets, develop guides for administrators, timesheet owners and supervisors, and create training material and presentation decks to support training of supervisors and timesheet users. · Support the Client Services PMO function · Support the Client Services Vendor Management function.

Launch is a division of NTT DATA North America that designs and builds exceptional digital experiences for all kinds of companies. I help our clients articulate strategy, roadmap their journey, manage strategic projects, optimize operations and realize expected project outcomes.

Establish, promote, monitor and ensure compliance with standard Project Management methodology, guidelines, templates, quality targets, procedures, processes and KPI targets for all Client Services managed projects. Support PM's as needed to deliver projects within established frameworks. Develop and maintain standard project workspaces and artifacts with workflow for change notifications, approvals and project interlock. Work with stakeholders to develop business solutions on the Smartsheet platform to address requirements for project reporting and dashboards, request for IT services to Service Desk, project time capture and reporting, project and portfolio level financial reporting against established project budget and contingencies, First Nation project cost recovery and other unique portfolio management requirements. Assist the Vendor Management Team to establish standard service framework and processes for the acquisition, management and release of contracted resources

Sierra Systems was acquired by NTT DATA in Nov 2018 Senior Consultant and Project Manager Member of the AMS Leadership Team contributing application support, managed services, project and transition management expertise to the development of content for RFP's and RFI's, SOW's for various clients, and NTT DATA Services (formerly Sierra Systems prior to April 1, 2020) proprietary SMART Methodology (a purpose built best practices framework for application support and maintenance operations) and assorted training materials and aids. Also dedicated Career Advisor mentoring consultants in business analysis and technical support roles, providing career guidance, employee advocacy, and Performance and Career Management Planning. Past Client Assignments include: Manitoba Liquor and Lotteries, Senior PM Edmonton International Airport Authority, Vendor PM Rockpoint, Senior PM Startec, Senior PM Scotiabank: Senior BA and Incident Management Specialist City of Red Deer: Project Manager, Business Planning and Budgeting System Hyperion Implementation Alberta Seniors: AMS Service Delivery Manager for HAL City of Edmonton: Delivery Manager, Sierra Application Managed Services Alberta Culture and Tourism: Project Manager/Senior BA, One Enterprise Migration and others Alberta Culture: Service Management Consultant Alberta Municipal Affairs: AMS Delivery Manager for HAL Cenovus: Livelink Service Delivery Manager Encana: Livelink Service Delivery Manager EnMax Corporation: Engagement Lead, Shaw Cablesystems: AMS Transition Manager, Alberta Agriculture: Senior Methodology Specialist AltaGas: Senior Methodology Specialist WestJet: ASM Methodology Specialist Canadian Pacific Railway: Application Support Specialist/Project Manager Credit Union Central of Alberta: Senior Programmer/Analyst Calgary Regional Health Authority: Team Leader

Managing a pilot project collaboration between EIA, NTT Group of companies and Pantonium for Smart Transit Solution that has an On Demand Transit stream and an Occupancy Forecasting and Analytics stream.

Vendor PM for D365 Field Services requirements project

Vendor PM for Dynamics 365 Implementation project

Helped establish an Application Reliability Centre of Excellence (later renamed Systems Reliability Office) for the Canadian Banking Technology group. Assigned Lead for: 1. Application Maintenance and Operations Communications Strategy 2. ITIL and App Maintenance process assessment and improvement for Incident, Major Incident and Problem management

Sierra Systems was acquired by NTT DATA in December 2018 Service Delivery Management, Project Management, Application Support and Maintenance

Worked collaboratively with an Architect to perform a Technical Assessment of the custom applications inherited by Trican in their merger with Canyon Systems, to inform Trican's decision about what to do with those applications (for ex. adopt, retire, reengineer, reuse certain aspects/components, etc.) and how to support them going forward.