loria stone

case manager

About

Bachelor-level graduate seeking to leverage solid academic achievements with professional experience to launch challenging career opportunities in the Social Services Sector.

Country

united states

City

new york

Industry

security and investigations

Skill

criminal justice, microsoft office, negotiation, customer service, customer retention, client liason, telephone skills, security, loss prevention, time management, management, leadership, public speaking, employee training, customer satisfaction, teamwork, training, receptionist duties, conflict resolution, investigation, data entry, communication, case management services, microsoft powerpoint, microsoft word, research, community outreach, sales

Experience

collections representative

directv north charleston sc

2005-1 - 2006-1 · 1 yr 1 mo

Contacted customers by phone attempting to collect delinquent debts, processed payments, resolved issues and answered high volume calls within time restrictions.

case manager

bronxworks

2018-6 - Present · 8 yrs 4 mos

cashier

kmart corporation

2009-7 - 2010-12 · 1 yr 6 mos

Counted money in cash drawers at the beginning of shifts ensuring accuracy, delivered outstanding customer service to each shopper and contacted individuals via telephone; to confirm delivery dates.

customer service supervisor

st. john's university

2008-1 - 2008-6 · 6 mos

Processed employees payroll on a weekly basis, made daily deposits, acted as liaison between Manager and vendors; assisted manager with various catering events, Interacted with faculty and students to resolve issues

front desk agent and night auditor

hampton inn north charleston/fairfield inn north

2003-10 - 2006-3 · 2 yrs 6 mos

Assisted guests with all aspects of Hospitality, answered telephones regrding or making reservations, checked guests in/out of hotel, processed payments for guests and resolved issues concerning guests Handled accounting/balanced books at close of each shift, scheduled wake up calls, directed housekeeping team; to ensure rooms were cleaned in a timely manner and maintained lobby and guest services office.

case manager

sco family of services

2016-10 - Present · 10 yrs

SCO Family of Services helps vulnerable New Yorkers build a strong foundation for the future. We get young children off to a good start, launch youth into adulthood, stabilize and strengthen families and unlock potential for children and adults with special needs. SCO has played a vital role delivering human services in communities throughout New York City and Long Island for more than 100 years.

patrol officer

millennium protective services

2012-3 - 2016-5 · 4 yrs 3 mos

* Train new Security Guards, supervise asigned staff, conduct daily physical site checks for 24 sites, process all daily incident reports and forward directly to Vice President * Attend weekly meetings; ensuring professionalism and performance of Guards are up to guidelines of DHS and act as a liaison for company, DHS (Department of Homeless Services) and Aquila personnel * Assisted company in loss prevention measures, apprehended shoplifters, scanned and emailed reports to appropriate parties, prepared and distributed for the police department * Process all daily incident reports and forward to vice president * Conduct daily physical site check for twenty-four sites * Attend weekly meetings to ensure professionalism of security guards