Lori Stewart

Managing Director, Business Partner Performance @ American Airlines

About

A results-oriented, customer-focused leader with extensive experience in the airline industry. Solid background in the contact-center business encompassing people, planning, and technology. Direct management experience with large and diverse workgroups both domestic and international. Strong decision making skills and great collaborator. Excellent project management, change management, and operational planning. Strengths include communication, organization, team building, coaching and development.

Country

United States

City

Fort Worth

Industry

Airlines/Aviation

Skill

Thought Leadership, Contact Center Management, Vendor Management, Airlines, Contact Center Operations, Call Center Architecture, Workforce Management, Quality Assurance, Quality Center, ITIL, Speech Recognition, Aviation, Genesys, Telecommunications, ACD, Process Improvement, Networking, Disaster Recovery, Agile Methodologies, Program Management

Experience

Managing Director, Business Partner Performance

American Airlines

2025-5 - Present · 1 yr 5 mos

Managing Director, International Reservations

American Airlines

2023-12 - Present · 2 yrs 10 mos

Director Customer Experience / International Reservations

American Airlines

2014-4 - 2023-12 · 9 yrs 9 mos

Dallas/Fort Worth Area

Manager Application Development

American Airlines

2008-5 - 2014-4 · 6 yrs

Sr. Analyst Reservations Network

American Airlines

1998-3 - 2008-5 · 10 yrs 3 mos

Real time call management for American Airlines Domestic Reservations centers. Design call flow and disaster recovery plans. Proven experience in the Telecommunications, Speech Recognition, ACD, PBX, Cisco ICM and CTI. Strong Project Management, Technical, and Analytical skills.