lori phillips

Directed day-to-day operations of $9MM sales volume “Big Box” retail facility. Supervised activities of 50-130 associates to include motivating, training, coaching, and counseling to maximize employee performance. Facilitated major remodels, special promotions and other strategic initiatives. Directed development of store managers and supervisors for internal needs as well as for other locations in region. Accountabilities included loss prevention, profitability, staffing, personnel development, inventory control, systems (electronic & physical) maintenance, budget development, and property management to include ancillary stores residing in corporate owned plaza. Career progression included positions as Department Manager and Assistant Director.

Directed day-to-day operations of fast-pace $4.7MM sales volume “Big Box” retail facility. Supervised 40-45 associates (including managers) to include motivating, training, coaching and counseled to maximize performance and productivity. Staffed, Scheduled and Oversaw payroll and personnel development. Educated team on awareness and action on Loss Prevention front. Directed Inventory Control procedures through proper ordering to maximize profits. Facilitated major remodels, special promotions, and other strategic initiatives. Drove customer service to higher levels and secured customer loyalty.

Supported the store manager as Co-Manager in all aspects of overall store functions. Directed day-to-day operations of $3.3MM sales volume “big box” retail facility. Supervised activities of 25-35 associates to include motivating, training, coaching, and counseling to maximize employee performance. Staffed, Scheduled and Oversaw payroll & personnel development. Educated team on awareness and action on Loss Prevention front. Directed Inventory Control procedures through proper ordering to maximize profits. Facilitated major remodels, special promotions, and other strategic initiatives. Drove customer service to higher levels and secure customer loyalty. Implemented merchandise and fixture sets with constant day-to-day changes.

Lead the store team to become Gorant’s highest volume store. Managed both Gold Crown Hallmark store and full line of Gorant Chocolates. Oversaw store operations to ensure profit objectives were obtained. Developed store specific marketing initiatives as well as facilitating corporate programs. Supervised personnel activities of 15-30 employees. Responsible for purchasing activities and inventory control. Trained new managers and their staff at other Gorant/Yum Yum Tree locations. Implemented store profit plan and budget.