lori olson

* Contributed to the development, modification and maintenance of curriculum for multiple Epic applications: EpicCare Ambulatory, EpicCare Inpatient (Clindoc), OB, ASAP and OpTime * Employed regular use of system development life cycle methods * Leveraged in-depth knowledge of clinical and workflow processes * Mentored new trainers and consultants in classroom training and classroom management skills * Provided at-the-elbow clinical systems go-live support at Allina hospital sites

* Provided customer relationship management * Assessed, analyzed, and designed solutions/responses for outstanding issues and escalations of high profile customers * Participated in product validation processes * Taught headquarter classes and provided on-site training and go-live support of the full GEHC hemodynamic product line * Maintained weekly schedule and arranged travel for site visits throughout the U.S. * Managed personal ownership of quarterly travel and expense budget * Continued to grow working knowledge of multiple software applications

* Monitored and analyzed patient data during cardiac catheterization and electrophysiology procedures * Assisted during open heart surgery by performing blood gases, cardiac outputs and supervising cell savors and Intra-Aortic Balloon Pumps * Acted as primary preceptor for new laboratory hires * Created and maintained staff training materials * Supervised lab workflow and staffing * Worked directly with physicians during all procedures performed in the lab

* Facilitate classroom and virtual training on Clindoc, ASAP and OpTime electronic medical record software * Utilize in depth product knowledge in combination with adult learning principles to maximize the end users knowledge retention * 95% average of "Exceeded Expectations" rating from students * Collaborate on various curriculum redesign projects * Serve as a SME for content creation and redesigns * Partner with eLearning to develop user interface content * Mentor and coach training specialist within the department and affiliates to ensure successful training delivery including classroom management

* Supported the implementation of Epic EHR in EpicCare inpatient and clinic settings * Provided weekly end user training to inpatient and ambulatory staff * Improved surgeon proficiency by 50% through metric analysis and design models * Lead designer, developer and trainer in a four-hospital surgeon proficiency project post go-live * Gathered metrics, conducted workflow analysis and needs assessment for 140 surgeons and other operating room staff * Credentialed trainer for EpicCare Inpatient (Clindoc) and EpicCare Ambulatory implementation at HealthEast

* Provided weekly training to new Allina employees on various Epic applications * Provided training to affiliate hospitals for a number of Epic applications * Appointed as lead designer, developer and trainer for nurse manager proficiency and ongoing nurse manager proficiency curriculum * Helped as lead role for developing, designing and training nurse proficiency phase 2 and ongoing nurse proficiency * Mentored new trainers and consultants to nurse proficiency and nurse proficiency phase 2 curriculum including classroom management techniques

* Supported the implementation of Epic EHR applications at the two largest hospitals in the system * Focused on both inpatient and outpatient domains with a concentration in the behavioral health arena * Led a difficult initiative to identify staff (employed and non-employed) whose need for application utilization had been overlooked * Incorporated requirement definitions, needs assessment, gap analysis, cross-functional facilitation, solution design, oversight of solution build, implementation and communication planning and execution * Led the effort to design and develop curriculum for behavioral areas * Analyzed and evaluated workflow, functionality, and identification of gaps and gap-closure strategies * Provided advice and assistance to clinicians tasked with teaching classes * Served as backup trainer and end-user optimization consultant * Provided at-the-elbow clinical systems go-live support at Fairview