lori muldoon

Information provider for the automotive collision estimating industry.

Identified problem areas and implemented solutions resulting in reduced client complaints and improved customer satisfaction. Organized and oversaw teams tasked to research and analyze data across a wide variety of platforms for the automotive industry. Participated in multi-departmental special projects involving both internal and external clients. Doubled vehicle file releases on a monthly basis by developing and implementing a tiered production process that led to significant reductions of client requests for up-to-date vehicle information. Assisted in the restructuring of new hire curriculum in order to match it more closely to the daily work environment. As a result, new hires gained a clear understanding of daily expectations resulting in higher levels of productivity and accuracy.

* Designed, installed, and maintained commercial and residential landscapes. * Oversaw landscape and maintenance crews. * Wrote bids and contracts. * Processed payroll, payroll taxes, accounts payable, accounts receivable and written proposals.

* Wrote bids and contracts * Oversaw landscape and maintenance crews * Installed and maintained landscape and irrigation * Processed payroll, payroll taxes, accounts payable, accounts receivable, and workers compensation.

* Significant reduction of client complaints as a result of research and analysis of vehicle manufacturer data obtained from multiple sources. * Identified and resolved problem areas by monitoring quality assurance of new and less experienced employees to provide enhanced customer service * Organized and led the team responsible for the research and development of critical airbag information to provide support to the automotive collision industry. * Empowered by management to resolve escalated customer service issues and to identify and implement versatile scheduling and staffing solutions in order to reduce customer wait-times.; Create and enter retail items for promotional discounts for advertised and unadvertised specials. * Receive, research, and resolve store pricing issues and questions. * Identify and recommend resolutions to promotional pricing discrepancies. * Use oral and written communication skills to inform internal and external clients of issues and resolutions. * Proof advertisements for pricing detail accuracy.

* Responsible for resolving escalated customer service issues. * Data entry of returns/exchanges and orders received in the mail. * Responsible for reducing "on hold" time by flexing staff as necessary.

Blackhawk Network develops new ways to give, receive and use "branded value"—like gift cards, digital payments, loyalty points—around the world. By creating rewarding experiences, we help our clients build engagement, loyalty, productivity and sales.Blackhawk Engagement Solutions is a division of Blackhawk dedicated to providing customized engagement, incentive and rebate programs for consumers, employees and sales channels. They deliver rebate and purchase promotions, awareness campaigns, retention/loyalty incentives, win-back promotions and subscription incentives for consumer programs. Learn more about the Blackhawk Engagement Solutions division at www.bhengagement.com. Founded in 2001, Blackhawk Network is headquartered in Pleasanton, California with more than 1,000 employees, and offers products and services in the United States as well as 24 other countries. For more information please visit www.blackhawknetwork.com.

Activities and Societies: Graduated Cum Laude with Distinction in major.