Lori Fentem
Director Contact Center Partner Strategy @ United Airlines
United States
Phoenix
Airlines/Aviation
Call Center, BPO, Outsourcing, Inbound Marketing, Telemarketing, Customer Service, Customer Experience, Workforce Management, Vendor Management, Operations Management, Contact Centers, Team Building, Process Improvement, Call Center Development, IVR, Call Centers, Outbound Marketing, Performance Management, Account Management, Team Leadership
Experience
Director Contact Center Partner Strategy
United Airlines
Head of Ring CS Global Outsourcing
Ring, an Amazon Company
Phoenix, Arizona Area
Chair of the Board of Directors for PACE
Professional Associations for Customer Engagement (PACE)
President and Co-Founder
Synergy Solutions, Inc.
Phoenix, Arizona
SVP Sales and Marketing
ProMark One - IDRC
Phoenix, Arizona Area
Education
University of Illinois Urbana-Champaign
Lori Fentem's Contact Information
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