Lorena Tosso

Responsible for the group bookings and supervisor of the reservations team. Main point of contact for companies and clients. Draft the offer according to budgets based on the nature of the enquiries, trying to respond to them in the most effective way paying attention to detail in order to proceed with the reservation accurately. Manage the contract and negotiate conditions according to the hotel policies and interests. Coordination the reservation process, taking care of the client from the beginning until the end of the event. Working along with the Event department since clients require event spaces for conference, catering and any other matters. Responsible for the training and induction for new potential members of the team.

Reception supervisor. Ensuring the smooth running and operation at the front office. Dealing with complaints and customer service experience efficiently and politely. Art of versatility and inject some energy whilst completing a variety of duties. Assisting clients and visitors in a professional manner. Reservations process. Answering and referring inquiries by phone or email. Check in and check out Administrative duties (banking, revenue reports).

Collaborating with the company communications strategy. Involved in the planning, design, organization and management of the events. Greeting and meeting guest writers and press. Main point of contact during their visit and the duration of event. Arranging accommodation and transportation for them as well as coordinating their agendas. Assisting Social Media promotion tasks.