lorena tamez

customer engagement executive

About

Industrial Engineer with 4 years experience in supply chain and management of international clients. Experienced in manufacturing, logistics and marketing with a holistic business vision. I’m action oriented, improving customer engagement and cost reduction in the logistic network through collaboration with cross-functional teams.

Country

mexico

City

monterrey

Industry

logistics and supply chain

Skill

microsoft office, microsoft excel, microsoft word, powerpoint, english, windows, outlook, indesign, photoshop, illustrator, customer service, trabajo en equipo, liderazgo de equipos, liderazgo, estrategia de mercadotecnia, teamwork, lean manufacturing, management, mercadotecnia, leadership, sap, mejora continua, team leadership, logistics management, marketing, adobe photoshop, manejo de personal, aplicaciones de oracle

Experience

logÃ stica y servicio internacional

wrigley

2014-4 - 2015-9 · 1 yr 6 mos

Responsible of the order to cash process in Lucas World business. Coordination of freight to customer, analysis of cost and service level to improve the logistic network in the USA. Accounts payable, SAP Key user.

marketing specialist

franklin electric

2013-8 - 2014-3 · 8 mos

Coordination of business cases for succesfull product launches, design of publicity and new product packs. Price analysis and development of Latinamerica webpage.

planning coordinator

mars wrigley confectionary

2018-3 - 2018-10 · 8 mos

femsa leader program

oxxo

2010-4 - 2012-12 · 2 yrs 9 mos

Development in three business areas such as Catalogs, Marketing Coordination and Logistic Systems, were I was responsible of making price arrangements, sales margins review and inventory analysis to ensure an accurate supply. Negotiation and analysis of store promotions, coordination for installation of advertising material in stores. Elaboration of purchase orders, inventory and demand analysis.

practicante

john deere

2012-1 - 2012-5 · 5 mos

Analysis of the production process in Knoxville cell through time study, waste and GAP analysis. Design of the new cell’s layout, 5S improvement proposals.

customer engagement executive

concur

2018-10 - Present · 8 yrs

customer service

wrigley

2015-9 - 2018-3 · 2 yrs 7 mos

Working with crossfunctional teams to ensure an excellent service to the top customers. Responsible of Company´s key accounts (Oxxo, Soriana, HEB, Seven Eleven, Comercial Mexicana) and SAP key user. Follow up of the order to cash process, analysis of inventory availability, forecasts and service level to identify improvement opportunities.