
lorena agurto
community manager
About
Professional Photographer and Community Manager. Perform position of back office agent in international airline LATAM for 8 years with experience in administrative areas such as tele operation, customer service, billing, inventories and sales. Professional photography, image editing via CC lightroom and also Photoshop with 2 years of experience. I have conducted coaching workshops, critical customer service by exponents of emotional intelligence and management of them. I consider myself a creative person, charismatic, treatable, sociable, with leadership and leadership skills in difficult situations, great sense of responsibility and punctuality, adaptable to all types of change, ability to work in groups, ease of learning. I have a bank of images available to advertising agencies and institutions.
spain
madrid
tobacco
microsoft office, microsoft excel, microsoft powerpoint, adobe photoshop, indesign, medios sociales, marketing, ventas, publicidad, crm, centros de contacto, microsoft word, google adwords, wordpress, windows, facebook, instagram, adobe premiere pro, lightroom, liderazgo de equipos, trabajo en equipo, narrativa, zendesk, networking, gestion de correo electronico, postproduccion
Experience

community manager
psichat
Gestion de Redes Sociales.

fotógrafo autónomo
declap photography

ejecutiva elite backoffice
latam airlines
* Manejo del sistema SABRE para emision corporativa y reemision de los tickets. * Manejo del sistema ZENDESK donde se veia reclamos de clientes por cobro indebido. * Devolucion de cargos efectuados via web que no corresponde. * Coordinacion a transporte de pasajeros con atencion medica.

asistente contable senior
representaciones facar

merchandising
british american tobacco
Education
too many flash. la escuela de emprendimiento fotográfico
graphic design
universidad nacional de piura
lorena agurto's Contact Information
Phone
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