lorant ignath
it program manager
About
I am a senior IT professional with knowledge of IT Service Management, Incident Management, Service Level / SLA management, Escalation Management and Account management with Excellent skills in establishing relations with other people and in integrating in different socio-cultural surroundings, acquired during several experiences abroad.
hungary
hungary
information technology and services
account management, itil, outsourcing, incident management, it service management, sla, team leadership, management, service delivery, team management, vendor management, service desk, service management, project management, pre sales, change management, it outsourcing, process improvement, data center, it management, call centers, crm, managed services, it operations, business process improvement, service level agreements
Experience
workforce coordinator
unisys
it program manager
k&h bank
service manager
unisys
senior ict service manager
k&h bank
* ICT Account Management * Supporting IT services on the level of IT Service Management, * Service and Process improvement * Relationship management * Quality Assurance * Release management, * Incident management, * Problem Management, * Service Management tool : SNOW ( ServiceNow ) * Service Level / SLA Management * SLA Reporting & presenting * Lean Methodology * Project management
account manager
ddb
* work in the Volkswagen CRM team * visit the Volkswagen dealers, advise them on Marketing Communication and CRM ideas * check the dealers’ marketing activity and the monthly changes in their customer database * responsible for all the admin paperwork related to my visits at the dealerships
global escalation manager
unisys
* Responsible for the daily Service Level Agreements * Responsible for Customer Relationship Management, Customer Satisfaction, Knowledge Management updates * Organize the daily workload of Global Escalation Management Team * Handle escalations raised by the Service Management * Organize daily calls, produce monthly reports * Implement and handle the Global Escalation Management Process
Education
economics
lorant ignath's Contact Information
Phone
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